+612 9045 4394
Crucial Conversations : Tools for Talking When Stakes Are High - Kerry Patterson

Crucial Conversations

Tools for Talking When Stakes Are High


Published: 16th September 2011
In Stock. Ships from Australia today or next business day
RRP $29.95

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.


Valuable advice to manage any situation


Practical and useful in any situation


Have encouraged my friends to read this!


I am in a new relationship after being very independent for the past 8 years. I had no idea of love languages but now that I do, it has made my life and relationship so much better and more fulfilling!

NSW - Australia


I really liked it





Pretty good


I bought the book because of difficulties in family communications. The theory in the book was good, but I have yet to get the courage to apply it.

Normanville SA


Crucial Conversations

4.5 4


ISBN: 9780071771320
ISBN-10: 0071771328
Series: Business Books
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 272
Published: 16th September 2011
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.0 x 15.4  x 1.6
Weight (kg): 0.32
Edition Number: 2
Edition Type: Revised