Foreword
Introduction
Foundations
Assess
Plan
Train
Exercise
Response
What this book will enable you to do
SECTION ONE Foundations
1 The Impact Of Crisis And How To Avoid It
The impact of crisis
Fatal flaws
Why even smart companies get it wrong
Summary
Questions
2 How To Create A Robust Crisis Management Framework
What is crisis management?
How does crisis management fit with
interrelated areas?
The four essential pillars of crisis
preparedness
Summary
Questions
3 Beginning Your Crisis Management Programme
Taking stock
Forming your crisis management taskforce
Summary
Questions
4 How To Secure Executive Buy-In
Demonstrate the cost of failure
Make it personal
Communicate the broader benefits
Get your timing right
Build alliances with like-minded colleagues
Start small and grow
Deploy trusted third parties
Get your own house in order first
Summary
Questions
SECTION TWO Assess
5 Crisis Culture
Recognising a crisis-prone culture
Summary
Questions
6 How To Assess Your Risk Landscape
Why understanding your risk landscape is important
Building a picture of your risk landscape
Identifying reputational risk
Identifying killer risks
Summary
Questions
SECTION THREE Plan
7 How Scenario Planning Can Build Crisis
Resilience
What is scenario planning?
What are the benefits of scenario planning?
How to run a scenario planning session
Summary
Questions
8 How To Develop Your Crisis Management Plan
The purpose of a crisis management plan
How to develop a plan that works under pressure
Essential content
Summary
Questions
9 How To Develop Your Crisis Communication
Plan
The role of communication in crisis management
The purpose of a crisis communication plan
Essential content
Summary
Questions
SECTION FOUR Train
10 Creating An Effective Crisis Management Team
The role of your crisis management team
Core roles
Specialist roles and experts
Your extended crisis management team
Summary
Questions
11 How To Develop A Highly Effective Crisis
Management Team
How to brief your crisis management team
How to train your crisis management team
Summary
Questions
SECTION FIVE Exercise
12 Why Exercise?
The purpose of exercising
Different exercise types and the benefits of each
Summary
Questions
13 How To Ensure Successful Exercise Delivery
Planning
Delivery
Summary
Questions
SECTION SIX Response
14 Fundamentals Of A Successful Crisis Response
Summary
Questions
15 How To Continuously Improve
Crisis management policy
Learning from exercises
Learning from live incidents
Summary
Questions
16 Concluding Thoughts
References
Acknowledgements
The Author