Confrontation Management

Improve Performance and Maintain Relationships

By: Sam Miller

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eText | 3 May 2019 | Edition Number 1

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The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to:

Appropriately beginning a confrontational conversationHow to invite employees into a conversation and avoid a "top-down" meetingCommon tactics used by employees to torpedo a meetingSuccessfully pivoting a conversation from issues or concerns to solutionsEnding a conversation with a plan and on a positive note

Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader's relationship with staff continues to result in a positive school culture.