Confrontation Management

Improve Performance and Maintain Relationships

By: Sam Miller

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Paperback | 3 May 2019 | Edition Number 1

At a Glance

Paperback
90 Pages

Dimensions(cm)
22.8 x 15.2 x 0.9

Paperback

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The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to:

Appropriately beginning a confrontational conversation
How to invite employees into a conversation and avoid a "top-down meeting
Common tactics used by employees to torpedo a meeting
Successfully pivoting a conversation from issues or concerns to solutions
Ending a conversation with a plan and on a positive note

Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader's relationship with staff continues to result in a positive school culture.

Industry Reviews

I am convinced the confrontation framework outlined in this book will help change the cycle from school leaders avoiding tough conversations to confidently addressing unsatisfactory performance. Confrontation Management provides the secret sauce of how to address performance concerns in a respectful, direct, and meaningful way that provides clarity and support, while maintaining a trusting relationship. It is a book our professional development company will recommend for all school leaders! -- Tamara Konrade, director, INspired Leadership and VentureIN
Confrontation Management is a quality resource all school leaders should read. Miller provides a wide variety of scenarios and considerations school administrators deal with on a regular basis. The framework gives principals and superintendents guidance on how to handle difficult conversations in a way that any new or veteran school leader can apply. It is definitely worth the quick read. -- Deron Durflinger, superintendent, Van Meter School District, Van Meter, Iowa
Insightful and thought provoking. Miller gives school leaders the tools and language to confront urgent personnel issues while maintaining positive relationships. I urge you to read this book and use the strategies to transform your organization. -- Joel Pedersen, superintendent, Cardinal Community School District, Eldon, IA

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