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Confrontation Management : Improve Performance and Maintain Relationships - Sam Miller

Confrontation Management

Improve Performance and Maintain Relationships

By: Sam Miller

eText | 3 May 2019 | Edition Number 1

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The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to:



    • Appropriately beginning a confrontational conversation
    • How to invite employees into a conversation and avoid a “top-down” meeting
    • Common tactics used by employees to torpedo a meeting
    • Successfully pivoting a conversation from issues or concerns to solutions
    • Ending a conversation with a plan and on a positive note


Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader’s relationship with staff continues to result in a positive school culture.
Industry Reviews
I am convinced the confrontation framework outlined in this book will help change the cycle from school leaders avoiding tough conversations to confidently addressing unsatisfactory performance. Confrontation Management provides the secret sauce of how to address performance concerns in a respectful, direct, and meaningful way that provides clarity and support, while maintaining a trusting relationship. It is a book our professional development company will recommend for all school leaders!
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You Can Find This eBook In

Non-FictionEducationOrganisation & Management of EducationCare & Counselling of Students & EducationEducational Strategies & Policy

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