CompTIA A+ Guide to IT Technical Support

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Hardcover | 31 May 2026 | Edition Number 12

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Jump into IT with confidence using the step-by-step, visual approach of Andrews/Shelton/Schmelz/Jaqua, Jr.'s 'CompTIA A+ Guide to IT Technical Support,' 12th Edition. This book prepares you for the CompTIA 220 1201 and 220 1202 exams and shows you how real IT support works. Build in-demand skills as you learn to work with customers, solve problems fast and install, maintain, troubleshoot and network today's hardware and software. Chapters connects need-to-know concepts and procedures to real situations with the latest hardware tools and tech, from Windows 10/11, macOS and Linux to cloud computing, virtualization, scripting, security, mobile devices, Active Directory and AI. Digital lab manuals, interactive simulations, live virtual machine environments, auto-graded quizzes and hands-on activities let you learn by doing -- so you're training for the IT job you want.

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