Communicating Globally

Preface UNIT ONE: KEY CONCEPTS 1. The Concept of International Business and a Global Marketplace Why Study Global Communication and International Business International Business, Globalism, and the Nature of Global Communication Political Issues and Globalization Economic Issues and Globalization Technological Issues and Globalization Training Challenges of a Complex Intercultural World for International Business Summary 2. The Concept of Intercultural Communication and the Cosmpolitan Leader Defining Culture and Cultural Patterns The Interface of International Business, Culture, and Communication Cosmopolitan Leadership and an Emerging World Culture Summary 3. The Concept of Cultural Synergy and the Global Organization The Emerging Global Landscape The Reconfigurable Organization and Globalism Corporate Cultural Models and Critical Cultural Factors Globalism and Cultural Synergy The Virtual Organization, Cultural Synergy, and the Global Marketplace Summary UNIT TWO: DEVELOPING NEW SKILLS AND INTERCULTURAL COMPETENCIES 4. Cultural Contact and Interfacing With Others Relational Dialectics and Cultural Contact Adaptation and Building Intercultural Relationships Intercultural Effectiveness and Cross-Cultural Competencies An Expatriate's Journal: A Three-Year Sojourn In Singapore Summary 5. The Nature of Language and Nonverbal Communication Characteristics of Language Nonverbal Communication Summary 6. Intercultural Communication and Conflict Management Defining Intercultural Conflict Phases of Intercultural Conflict Characteristics of Intercultural Conflict Steps in Constructive Intercultural Conflict Management Conflict Negotiation, Mediation, and Arbitration Summary UNIT THREE: INTERCULTURAL COMMUNICATION AND THE NEW WORLD OF BUSINESS 7. Cosmpolitan Leadership, Teams, and the Global Workforce Cosmopolitan Leadership and Leadership Competencies Cosmopolitan Leadership and Global Teams Decision-Making, Problem-Solving, and the Global Teams The Global Workforce and Technology Summary 8. Disturbing the Equilibrium and Creating Planned Change Chaos, Change, and Innovation Strategies for Innovation and Change: Theoretical Frameworks Communicating About Changes Cross-Cultural Considerations for Implementing Change Taking the Long View: Seeing the Future Summary UNIT FOUR: ENTERING THE GLOBAL MARKETPLACE AND WORLD BAZAAR 9. Doing Business in North America Geography and Demographics Case Study: The Growing Latin American Population Cultural Themes and Patterns Social, Economic, and Political Factors Case Study: The Cost of Terrorism Business Conduct and Characteristics Emerging Trends Summary Resource Guide 10. Doing Business in Latin America and the Caribbean Geography and Demographics Cultural Themes and Patterns Social, Economic, and Political Factors Trade and Economic Integration Case Study: The Mexican Peso Crisis Business Conduct and Characteristics Emerging Trends Summary Resource Guide 11. Doing Business in East Asia and the Pacific Rim Geography and Demographics Cultural Themes and Patterns Case Study: How Cultural Factors Contributed to the 1997 Asian Economic Crisis Social, Economic, and Political Factors Business Conduct and Characteristics Case Study: The Sino-Japanese Struggle?--Who Will Trump Asia? Summary Resource Guide 12. Doing Business in Europe Geography and Demographics Social, Economic, and Political Factors Trade and Economic Integration The European Union and the Euro Case Study: The Russian Federation Business Conduct and Characteristics Emerging Trends Summary Resource Guide 13. Doing Business in Africa and the Middle East Geography and Demographics Cultural Themes and Patterns Culture, Language, and Religion Social, Economic, and Political Factors Business Conduct and Characteristics Emerging Trends Summary Resource Guide Epilogue: Breaking Free and the Road Ahead References