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Talking About Machines : An Ethnography of a Modern Job - Julian E. Orr

Talking About Machines

An Ethnography of a Modern Job

By: Julian E. Orr

Paperback | 18 February 2013

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This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment.

Industry Reviews
"Orr's volume proves a rewarding read, one that underlines the importance of understanding the complex interactions of machines and humans, technology and culture in the twentieth-century workplace."-Amy Sue Bix, Technology and Culture "This book should be of value to anyone interested in studies of work practice, and to those who study technical work in particular."-Bonalyn J. Nelsen, Industrial and Labor Relations Review "How ironic, at an historic moment when technology has assumed a taken-for-granted status in the workplace, that scholarship on organizations, work, and technology has only recently begun to find its feet. With this splendid ethnography of work practices by technicians who service photocopy machines, Julian Orr has made a major incursion into this territory, producing a volume that bridges disciplinary boundaries by joining the literature of organizations, occupations, and work with that of science and technology studies."-Diane Vaughn, Administrative Science Quarterly

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Non-FictionBusiness & ManagementOffice & WorkplaceOffice Systems & EquipmentScienceScience in GeneralImpact of Science & Technology on SocietySociology & AnthropologySociologySociology & Work & LabourAnthropologySocial & Cultural Anthropology, Ethnography
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