Changing Face of Reference

By: Lynne M. Stuart (Editor), Dena Hutto (Editor)

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Hardcover | 11 March 1997

At a Glance

Hardcover
260 Pages

Dimensions(cm)
24.13 x 16.51 x 2.54

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This volume covers the changing expectations for both the librarian and for the service user. How has the world changed, how have students changed and how can the reference library cope? The changing user is viewed in terms of particular cultural needs and also the "Generation X" factor. Topics covered are; remote access; instructional multimedia; software; courseware; networked resources; and designing custom computer applications.

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You Can Find This Book In

Non-Fiction Library & Info Sciences Library Library & Information Services

Facing Change: Reference Service in the Coming Age
Changing Approaches to Reference Service
The Changing Face of Reference: A History of the Future	p. 3
The Reference Service Encounter: What Patrons and Librarians Can Expect?	p. 9
Combining Disparate Units, Building Effective Teams, Integrating Federal Documents: A Case Study at Illinois State University	p. 41
Reference Service for Changing User Populations
The Role of Reference Services in a Multicultural University Library	p. 63
Accessing Library Materials about Mexican Americans	p. 79
Special Students, Special Needs, Special Reference: Library Response to the Needs of Students in the Ronald E. McNair Central Achievers Program	p. 93
The Changing Face of the College Student: The Impact of Generation X on Reference and Instructional Services	p. 107
The Impact of Changing Technologies on Reference Service
Internet Use Patterns and the Scholarly Research Process	p. 121
Reference Services in Higher Education: Instructional Multimedia Software, Courseware, and Networked Resources	p. 133
Designing Custom Computer Applications for Reference	p. 147
Developing Electronic Library Services at the University of Northern Colorado	p. 159
Reference Service Beyond Library Walls
Understanding Remote Access and Its Importance for Reference Services	p. 175
Support Services for Virtual Library Users	p. 187
Holding Library Office Hours in Academic Departments: Reaching Out to Faculty	p. 201
Telephone Reference: Division of Labor Via On-Line Network	p. 211
About the Authors	p. 225
Index	p. 233
Table of Contents provided by Blackwell. All Rights Reserved.

Changing Face of Reference

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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