CONTENTS
Foreword i
Part One: First things first iii
Preface v
1 Introduction 1
2 Getting into change management 7
3 Types of change 13
4 Through the lens of others 22
5 Roles in change management 30
6 Change sponsorship 37
7 Enterprise change management 43
8 What they teach you in business school 48
Part Two: The know-how 63
9 Change capabilities 64
10 Change impact assessments 73
11 Change planning 82
12 Change communications 90
13 Stakeholder engagement 100
14 Learning and performance support 109
15 Change costs 117
16 Change measures 123
17 Making change stick 130
Part Three: This goes with that 137
18 Change myths 138
19 Change champions 145
20 Change readiness 152
21 Change resistance 159
22 Change fatigue 166
23 Change parables 173
24 Project management and change management 178
Part Four: Agile change management 187
25 Getting on the same page with agile 188
26 Agile change delivery 297
27 Psychological safety 206
28 Agile change activity 212
Part Five: A brave new world 221
29 Change is changing 222
30 Emerging capabilities 235
31 Change management meets design thinking 242
32 Brain-friendly change 253
33 Communicate to co-create 261
34 Staying ahead of the curve 271
35 What’s next? 278
Table of ‘good to know’ snippets 282
Chapter cross-check 292
References 295
Glossary 304
Acknowledgements 310
About the author 312
