Cases on Managing E-Services

By: Ada Scupola (Editor)

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Hardcover | 31 October 2008

At a Glance

Hardcover
324 Pages

Dimensions(cm)
28.58 x 22.23 x 2.54

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After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

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You Can Find This Book In

Non-Fiction Industry & Industrial Studies Service Industries Business & Management Business Aspects of E-Commerce Sales & Marketing Customer Services Library & Info Sciences Automation of Library & Information Services Distributive Industries Retail Sector Computing & I.T.

Digital Lifestyle & Online World: Consumer & User Guides Internet Guides & Online Services Education Open Learning Computer Science

Issues and Challenges of E-Services
Services, E-Services, and Nonservices	p. 1
Developing Measures and Standards for the European Electronic Signatures Market	p. 10
Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region	p. 28
Self-Service Systems: Quality Dimensions and Users' Profiles	p. 48
Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press?	p. 60
Cases on Business-to-Consumer E-Services
Profightstore.com: Developing an Online Store for the Niche Market	p. 76
Emerging E-Services in Accounting: A Longitudinal Case Study	p. 89
eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective	p. 107
eBay: An E-Titan Success Story	p. 126
Cases on Business-to-Business E-Services
Limitations and Perspectives on Use of E-Services in Engineering Consulting	p. 141
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark	p. 156
Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector	p. 166
Cases on E-Government
The Case of Roskilde University E-Services	p. 189
E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library	p. 204
Introducing E-Procurement in a Local Healthcare Agency	p. 218
Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience	p. 238
vGOV: Remote Video Access to Government Services	p. 253
Compilation of References	p. 269
About the Contributors	p. 289
Index	p. 297
Table of Contents provided by Blackwell. All Rights Reserved.

Cases on Managing E-Services

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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