IFIP Advances in Information and Communication Technology

Th~s book developed as the collective product of the Internat~onal Federat~on for Informat~on Process~ng (IFIP) Wo~k~ng Group 8 6, a workmg group ded~cated to the study of d~ffus~on and adoptlon of ~nformat~on technology ~nnovat~ons The book proceeds from the IFIP Workmg Conference on Busmess Aglhty and IT D~ffus~on held In Atlanta, Georg~a, In May of 2005 The conference employed a p~~bl~c call for papers and attracted a total of 42 subm~ss~ons These ~ncluded 27 full research papers, and 15 other papers, case stud~es, pract~t~oner experlence reports, posters, and panels The conference program committee ~efereed subm~ss~ons In a double-blmd revlew process Select~on of the papels for ~ncluslon In thls book (and appearance at the conference) was d~fficult, as the quahty of these subm~ss~ons led to an Impresswe number of pos~t~ve revlews Ult~mately we selected 13 research papers, two case stud~es, and three experlence reports, along with three panels The papers s~ibm~tted by the conference's three keynote speakers here ed~torlally rev~ewed and also appear In th~s book Staglng a conference and p~oduclng a book 1s never poss~ble w~thout the commitment and hard work of many ~nd~v~duals and organlzatlons We want to thank IFIP and the sponsors for promotmg the confe~ ence and prov~d~ng support and fimdmg for ~ts lmplementat~on The sponsors are IFIP, Georg~a State Unners~ty, Rob~nson College of Busmess, Gartner, M~crosoft, and Intel Also the conference has been supported by the Computer Informat~on Systems Department and Center for Process Innovat~on at Georg~a State Unl~ers~ty