Firm Feedback in a Fragile World

How to Build a Winning Culture with Critical Conversations

By: Jeff Hancher, Tim Elmore (Foreword by), Mark Cole

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Hardcover | 1 October 2025

At a Glance

Hardcover
224 Pages

Dimensions(cm)
21.3 x 13.7 x 1.91

Hardcover

RRP $55.00

$51.75

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Turn dreaded workplace feedback into opportunities for growth and trust with Firm Feedback in a Fragile World, your guide to fostering stronger teams and a thriving workplace through effective, confident communication.

“We need to talk.” It’s a phrase that can fill us with dread. For many, the statement signals conflict or criticism. But what if it didn’t? What if feedback and conversations in your workplace inspired growth, built trust, and created thriving teams?

In Firm Feedback in a Fragile World, Jeff Hancher redefines how we approach feedback in the workplace. Combining relatable stories, research, and practical tools, Hancher offers a roadmap to turn feedback from a source of tension into a powerful leadership tool. As a military veteran, corporate leader, and leadership coach, he provides actionable insights that help leaders and employees alike navigate feedback with confidence and clarity.

This book equips readers with tools to—

Understand why feedback often fails and how to overcome common fears and resistance.
Deliver feedback in various styles, including directive, collaborative, and supportive approaches.
Build strong relationships that lay the foundation for effective feedback.
Set clear expectations, consequences, and accountability measures for lasting impact.
Develop self-awareness and eliminate blind spots to grow as a leader.

With reflection questions and hands-on activities, this book empowers readers to create a workplace culture where giving and receiving feedback is no longer dreaded but embraced as a pathway to growth. Transform your leadership legacy by making feedback your gift to others.

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