The Empathy Factor

Your Competitive Advantage for Personal, Team, & Business Success

By: Marie R. Miyashiro, Jerry Colonna (Foreword by)

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Paperback | 1 October 2011

At a Glance

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256 Pages

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22.8 x 15.2 x 1.7

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Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide.

It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.

About the Author

Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona.

Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to "Upside Magazine" s list of the 100 Most Influential People of the New Economy. He lives in Port Washington, New York.

Industry Reviews

" The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." -Peggy Milford, former CEO, US West Business Resources

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You Can Find This Book In

Non-Fiction Business & Management Business Communication & Presentation Sociology & Anthropology Sociology Sociology & Family & Relationships Psychology Social Psychology Office & Workplace Office Management Occupational & Industrial Psychology Management & Management Techniques

Management of Specific Areas Personnel & Human Resources Management Organisational Theory & Behaviour

Dedication	p. ix
Acknowledgments	p. xi
Foreword	p. xv
Understanding Empathy and Needs-Based Awareness
Introducing the Third Dimension and integrated Clarity“	p. 3
Capitalizing on the Human Element	p. 21
Basic Principles of Nonviolent Communication	p. 41
Applying Needs-Based Awareness to the Workplace	p. 85
Making Empathy Actionable
How to Increase Self-Productivity	p. 131
How to lncrease Interpersonal Productivity	p. 143
How to Increase Team or Organizational Productivity	p. 171
Needs-Based Decision-Making Tools	p. 187
Transforming Our Workplaces
Healing Workplace Anger, Guilt, Fear, and Shame	p. 199
Connecting With People Who Stretch Our Skills	p. 211
lmplications for the Future of Workplaces	p. 221
Appendices
Feelings Inventory for the Workplace	p. 229
Needs Inventory for the Workplace	p. 230
The Four Steps of the Integrated Clarity“ Framework	p. 231
Integrated Clarity“ Six Universal Organizational Needs	p. 232
10 Minutes to Clarity“ Organizational Needs Assessment	p. 233
Notes	p. 237
Bibliography	p. 243
Resources	p. 247
Contributors to This Book	p. 249
Index	p. 253
About Nonviolent Communication	p. 263
About PuddleDancer Press	p. 264
About the Center for Nonviolent Communication	p. 265
Trade Books From PuddleDancer Press	p. 266
Trade Booklets From PuddleDancer Press	p. 267
About the Author	p. 269
Table of Contents provided by Ingram. All Rights Reserved.

The Empathy Factor

Your Competitive Advantage for Personal, Team, & Business Success

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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