Working Knowledge

How Organizations Manage What They Know

By: Thomas H. Davenport, Laurence Prusak

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Paperback | 1 May 2000 | Edition Number 2

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The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing on their work with more than 30 knowledge-rich firms, the authors - experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively? What are the best ways to incorporate technology into knowledge work? What does a successful knowledge project look like - and how do you know when it has succeeded? In the end, say the authors, the human qualities of knowledge - experience, intuition, and beliefs - are the most valuable and the most difficult to manage. Applying the insights of "Working Knowledge" is every manager's first step on that rewarding road to long-term success.

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Non-Fiction Business & Management Organisational Theory & Behaviour Business Mathematics & Systems Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Management Decision Making Entrepreneurship / Start-ups Knowledge Management

Acknowledgments
Introduction
What Do We Talk about When We Talk about Knowledge
The Promise and Challenge of Knowledge Management
Knowledge Generation
Knowledge Codification and Coordination
Knowledge Transfer
Knowledge Roles: The Chief Knowledge Officer and Beyond
Technologies for Knowledge Management
Knowledge Management Projects in Practice
The Pragmatics of Knowledge Management
Notes
Index
About the Authors
Table of Contents provided by Publisher. All Rights Reserved.

Working Knowledge

How Organizations Manage What They Know

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