We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of lifeplus additional tips to help you deal with high-conflict people anywhere.
This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response by asking 10 simple questions to make it even more effective.
Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
"I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." -- Dan Solin, author of the Smartest series of books
Chapter OneHigh-Conflict People and Blamespeak Chapter TwoWriting a BIFF Response Chapter ThreeAvoid Admonishments, Advice and Apologies Chapter FourBIFFs for Friends and Family (and Ex's) Chapter FiveNeighbors Chapter SixIn the Workplace Chapter SevenBusiness and Professions Chapter EightOrganizations and Governments Chapter NinePoliticians Chapter TenCoaching for BIFF ResponsesChapter ElevenYou Decide...References About the Author