Airline Operations

Part I Planning for Products and Customers *

John M. C. King *

Chapter 1 Regulatory Framework *

Ron Bartsch *

Chapter 2 Market, Product and Customer *

Rodney Williams *

Chapter 3 Business Strategy and Airline Models for Operating Managers *

John M. C. King *

Chapter 4 Network Design Strategies *

Markus Franke *

Chapter 5 Customer Points of Contact *

Gary Parker *

Chapter 6 Airport Infrastructure *

Christopher Jarvis *

Part II Planning for Operations *

Yi Gao *

Chapter 7 Operational Environment *

Stephen Angus *

Chapter 8 Operational Planning and Control *

Steve Buchanan *

Chapter 9 Crew Planning *

Patrick Fennell *

Chapter 10 Maintenance Planning *

Alan Swann *

Chapter 11 Airside Resource Planning *

Andrea Roberts *

Chapter 12 Facilitation: Immigration, Customs and Quarantine *

Samuel Lucas *

Part III Operating the Current Day *

Peter J. Bruce *

Chapter 13 Ramp Operations *

Matthew Franzi *

Chapter 14 Baggage Processes *

Rik Movig *

Chapter 15 Air Cargo Processes *

Nicholas Donnison *

Chapter 16 Aircraft Load Planning and Control *

Paul Avery *

Chapter 17 Dispatch and Flight Following *

Gene Kim *

Chapter 18 Operational Safety *

John Frearson *

Chapter 19 Operating a Flight: A Pilotâs Perspective *

Nathan Miller *

Chapter 20 Operating a Flight: A Flight Attendantâs Perspective *

Jamie Horswell *

Chapter 21 Operating a Flight: A Passengerâs Perspective *

Frank Zimmermann *

Part 4 Operational Disruption Management, Performance, and the Future *

Peter J. Bruce *

Chapter 22 Operational Disruptions: Causes, Strategies, and Consequences *

Peter J. Bruce *

Chapter 23 Operational Disruption Management *

Charles Cunningham *

Chapter 24 Changes to the Operating Environment *

Mark Palmer *

Conclusion *

Index