Advanced Outsourcing Practice : Rethinking ITO, BPO and Cloud Services - Leslie P. Willcocks

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Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

By: Leslie P. Willcocks (Editor), Mary C. Lacity (Editor)

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Hardcover | 19 June 2012 | Edition Number 1

At a Glance

Hardcover
290 Pages

Dimensions(cm)
23.5 x 15.88 x 2.54

Hardcover

$169.75

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Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field, the authors have assembled a rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book provides unparalleled insight into the robust practices that have been proven effective time and again. As such, it serves as a vital digest of essential sourcing techniques. But the authors also point to impressive case evidence supporting the newest thinking, redirections, and advanced practices that produce business value beyond cost savings. Hence the authors aim at thoughtful, experienced clients and providers who are ready for a radical, evidence-based rethink. Through this book leaders will master the advanced practices required to drive for and deliver the cost and efficiency gains, innovation and business advantages available from the various sourcing options now on stream. In particular, Lacity and Willcocks show how practitioners can optimize the strategic value inherent in offshore outsourcing, shared services, bundled services, impact outsourcing, advanced BPO, rural outsourcing, and cloud computing. This work will be a vital resource for all practitioners looking to reinvigorate, leverage and render strategic their outsourcing enterprise.

Industry Reviews

Mary C. Lacity is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and Everest Research Institute, Associate Researcher at The Outsourcing Unit, London School of Economics, Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization

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You Can Find This Book In

Miscellaneous Items Non-Fiction Business & Management Business Strategy Management & Management Techniques Project Management Ownership & Organisation of Enterprises

List of Tables, Figures, and Box	p. vii
Series Preface	p. ix
Foreword - Time for a Rethink	p. xiv
Preface	p. xxiii
Acknowledgments	p. xxix
Notes on Contributors	p. xxxi
Robust Practices from Two Decades of ITO and BPO Research	p. 1
What Providers Say about Establishing the Outsourcing Arrangement	p. 25
What Providers Say about Managing Outsourced Services	p. 47
Creating Shared Services in the Private and Public Sectors	p. 69
The Changing Role of Client Project Management	p. 97
Best-of-Breed versus Bundled Services	p. 121
Rural Sourcing and Impact Sourcing	p. 143
Shifting to Cloud Services: Current Challenges and Future Opportunities	p. 169
Research Method	p. 197
Glossary	p. 205
Bibliography	p. 217
Index	p. 241
Table of Contents provided by Ingram. All Rights Reserved.

Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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