In the fast-paced world of cloud technology, customer obsession is your secret weapon. In A Guide to Cloud Success, Joe Vandermark, a 20-year veteran of the cloud industry, shares the strategies that have helped him build high-performing, customer-focused teams. This 50 page guide is packed with practical advice on:
- Shifting from reactive support to proactive customer success
- Hiring and empowering a team that lives and breathes customer obsession
- Implementing frameworks for customer segmentation, health checks, and success plans
- Creating a culture that puts customers at the center of everything
- Measuring success with metrics that actually matter
With real-world stories from the front lines and a conversational tone that keeps things light, this book is your roadmap to turning your cloud support into a competitive advantage. Whether you're new to the cloud or a seasoned leader, you'll find actionable insights to elevate your customer success game.
