Foreword: Observations on the State of Organization Development xv
Edgar H. Schein
Introduction xxi
Joan V. Gallos
About the Editor xxix
Part One: The OD Field: Setting the Context, Understanding the Legacy 1
Editor’s Interlude
Historical Roots
1 What Is Organization Development? 3
Richard Beckhard
2 Where Did OD Come From? 13
W. Warner Burke
Evolution of the Field
3 Revolutions in OD: The New and the New, New Things 39
Philip H. Mirvis
Theory Versus Practice
4 Theories and Practices of Organizational Development 89
John R. Austin and Jean M. Bartunek
Part Two: The OD Core: Understanding and Managing Planned Change 129
Editor’s Interlude
Understanding Planned Change
5 Kurt Lewin and the Planned Approach to Change: A Reappraisal 133
Bernard Burnes
Intervention Theory
6 Effective Intervention Activity 158
Chris Argyris
Action Technologies
7 Action Research: Rethinking Lewin 185
Linda Dickens and Karen Watkins
8 Action Learning and Action Science: Are They Different? 202
Joseph A. Raelin
Appreciative Inquiry
9 Toward a Theory of Positive Organizational Change 223
David L. Cooperrider and Leslie E. Sekerka
Models of Change
10 Leading Change: Why Transformation Efforts Fail 239
John P. Kotter
11 The Congruence Model of Change 252
David A. Nadler
Part Three: The OD Process: Diagnosis, Intervention, and Levels of Engagement 263
Editor’s Interlude
Individual
12 Teaching Smart People How to Learn 267
Chris Argyris
Small Group
13 Facilitative Process Interventions: Task Processes in Groups 286
Edgar H. Schein
Large Group
14 Large Group Interventions and Dynamics 309
Barbara Bunker and Billie Alban
Intergroup
15 Understanding the Power of Position: A Diagnostic Model 322
Michael J. Sales
Organization
16 Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change 344
Joan V. Gallos
Part Four: OD Consulting: Leading Change from the Outside 363
Editor’s Interlude
Consulting Process
17 Masterful Consulting 365
Keith Merron
Consulting Phases and Tasks
18 Flawless Consulting 385
Peter Block
Contracting
19 The Organization Development Contract 397
Marvin Weisbord
Facilitation
20 The Facilitator and Other Facilitative Roles 409
Roger Schwarz
Coaching
21 The Right Coach 433
Howard Morgan, Phil Harkins, Marshall Goldsmith
Part Five: OD Leadership: Fostering Change from the Inside 445
Editor’s Interlude
Understanding Options and Challenges
22 Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On 447
Lee G. Bolman and Terrence E. Deal
Leading as the Internal Consultant
23 What Constitutes an Effective Internal Consultant? 470
Alan Weiss
Leading as the Boss
24 Reversing the Lens: Dealing with Different Styles When You Are the Boss 485
Gene Boccialetti
Leading the Boss
25 Relations with Superiors: The Challenge of “Managing” a Boss 501
John Kotter
Building Support
26 Enlist Others 518
James Kouzes and Barry Posner
Part Six: OD Focus: Organizational Intervention Targets 541
Editor’s Interlude
Strategy
27 Business Strategy: Creating the Winning Formula 545
Edward E. Lawler
Organizational Design
28 Matching Strategy and Structure 565
Jay Galbraith
Structure of Work
29 Designing Work: Structure and Process for Learning and Self-Control 583
Marvin Weisbord
Workspace Design
30 Making It Happen: Turning Workplace Vision into Reality 602
Franklin Becker and Fritz Steele
Culture
31 So How Can You Assess Your Corporate Culture? 614
Edgar H. Schein
Workforce Development
32 What Makes People Effective? 634
Edward E. Lawler
Team Development
33 What Makes a Team Effective or Ineffective? 656
Glenn M. Parker
Leadership Development
34 Developing the Individual Leader 681
Jay Conger and Beth Benjamin
Part Seven: OD Purpose and Possibilities: Seeing the Forest for the Trees 705
Editor’s Interlude
Fostering Mission and Commitment
35 Creating a Community of Leaders 709
Phillip H. Mirvis and Louis “Tex” Gunning
Integrating Systems
36 Designing High-Performance Work Systems: Organizing People, Work, Technology, and Information 730
David A. Nadler and Marc S. Gerstein
Utilizing Diversity
37 Diversity as Strategy 748
David A. Thomas
Creating Learning Organizations
38 The Leader’s New Work: Building Learning Organizations 765
Peter M. Senge
Creating Humane Organizations
39 Compassion in Organizational Life 793
Jason M. Kanov, Sally Maitlis, Monica C. Worline, Jane E. Dutton, Peter J. Frost, Jacoba M. Lilius
Fostering Growth and Development
40 Generating Simultaneous Personal, Team, and Organization Development 813
William R. Torbert
Part Eight: OD and the Future: Embracing Change and New Directions 829
Editor’s Interlude
Changes in the Field
Practitioner Perspective
41 Emerging Directions: Is There a New OD? 833
Robert J. Marshak
Scholarly Perspective
42 The Future of OD? 842
David L. Bradford and W. Warner Burke
Changes in the External Environment
The Digital Revolution
43 From Cells to Communities: Deconstructing and Reconstructing the Organization 858
Rosabeth Moss Kanter
Globalization
44 Actions for Global Learners, Launchers, and Leaders 888
Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr
Knowledge Management
45 Knowledge-Worker Productivity: The Biggest Challenge 914
Peter F. Drucker
Sustainability and the Environment
46 Beyond Greening: Strategies for a Sustainable World 934
Stuart L. Hart
Organizational Values
47 The Healthy Organization 950
Richard Beckhard
References 953
Name Index 1021
Subject Index 1035
