Workstorming

Whatever your job you need to communicate with others, as even when your intentions are sound, the impact of a bad conversation can be highly destructive. If people in your work community form a negative opinion of you, they stop properly listening. Rob explains how and why your career success can depend so much on good communication at work.

Through a series of accessible and easy-to-follow techniques, Workstorming will help you to avoid the pitfalls that sabotage conversations even when they've started well. It outlines four fundamental 'tricky situations' that are recognizable to us all: The Tangle, The Big Argument, The Bad Place and The Lock Down and shows how to tackle them.

Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Using five simple 'warning signs' to watch out for Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.

About the Author

Over the last 20 years Rob Kendall has become a highly respected management consultant and authority in the field of communication, working with tens of thousands of people, both in public programmes and with business leaders in over 50 organisations on every continent. He has worked as a coach with many high profile international companies including American Express, Société Générale, and Zurich Banking and has spoken on leadership, communications and change management.

He has also worked with sports professionals and with leaders in international conflict zones, and co-founded a technology company. His longstanding aim is that one day every child will learn the art of conversation as part of the school curriculum, and to this end he recently led a Thinking and Communication programme for teenagers in a secondary school in southwest England. The author lives in UK.