When Consumers Complain

By: Arthur Best

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Hardcover | 22 March 1981 | Edition Number 1

At a Glance

Hardcover
232 Pages

Age
22+

Dimensions(cm)
0.09 x 0.06 x 0.15

Hardcover

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This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

Industry Reviews

This will come to be known as the best book on consumer complaint handling... it is suitable for the classroom and for consumer and interest groups; it should stimulate further research and provide direction for policymaking in the area. * Journal of Consumer Affairs * This will come to be known as the best book on consumer complaint handling... it is suitable for the classroom and for consumer and interest groups; it should stimulate further research and provide direction for policymaking in the area. Journal of Consumer Affairs

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