Get Free Shipping on orders over $0
What I Say : Conversations That Improve the Physician-Patient Relationship - Robert Osher

What I Say

Conversations That Improve the Physician-Patient Relationship

By: Robert Osher, Jack Parker

Paperback | 1 February 2019 | Edition Number 1

At a Glance

Paperback


RRP $131.00

$118.99

or 4 interest-free payments of $29.75 with

 or 

Ships in 3 to 5 business days

Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient’s happiness than the objective quality of the surgical result.

What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get.

Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships.

Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher’s 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery.

Topics include:
  • Lowering Expectations for Spectacle-Free Vision
  • The Torn Posterior Capsule
  • Postoperative Refractive Surprise
  • The Dropped Nucleus
  • The Unhappy Patient Despite a Good Result

Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.
 

More in Ophthalmology

Neuro-Ophthalmology : Print + eBook with Multimedia - Helen V. Danesh-Meyer

RRP $243.75

$135.75

44%
OFF
Medical Management of Glaucoma - Leroy Campbell
Essentials of Ophthalmology - Maia Russell
Clinical Ocular Pharmacology : 5th edition - Jimmy Bartlett

RRP $269.95

$197.99

27%
OFF
Pocket Atlas of Ophthalmology : THIEME PUBLISHERS - Jens Martin Rohrbach

RRP $99.00

$63.40

36%
OFF
Shields Textbook of Glaucoma : 7th Edition - R. Rand Allingham

RRP $408.99

$347.64

15%
OFF
OCT and OCTA in Retinal Disorders - Justis P. Ehlers

RRP $219.99

$186.99

15%
OFF
Clinical Anatomy and Physiology of the Visual System : 4th edition - Lee Ann Remington
The Eye : Basic Sciences in Practice - Andrew D.  Dick
Clinical Procedures in Primary Eye Care : 5th edition - David B. Elliott
Geometric, Physical, and Visual Optics, Second Edition - Michael P. Keating
Optical Training : Skills and Procedures - Davey M. Wooton

RRP $85.95

$77.75

10%
OFF
Problems in Periorbital Surgery : A Repair Manual - Foad, M.D. Nahai

RRP $528.00

$280.99

47%
OFF
Neuro-Ophthalmology Illustrated - Nancy Newman

RRP $275.00

$146.75

47%
OFF