What Every Supervisor Should Know

By: Lester R. Bittel

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Paperback | 30 November 1992 | Edition Number 6

At a Glance

Paperback
624 Pages

Edition Type
Revised

Dimensions(cm)
23.62 x 19.3 x 3.3

Paperback

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The most widely used resource for in-service training today

This paperback edition of Les Bittel''s classic guide to supervision gives you practical techniques, tips, and strategies for managing people and information, thereby improving your job performance. It features two unique new sections that help you take charge of your professional growth and plan for career advancement. Above all, its straightforward, modular format spells out clear, realistic recommendations that help you expertly handle the daily problems and challenges you face.

Discover how this unparalleled resource can enhance your chances for on-the-job success with guidance on:

• Setting clear-cut tasks and assignments to consistently meet your schedules and deadlines
• Taking charge of the personal side of your job to manage stress, avoid burn-out, cope with office politics, and plan for successful career advancement
• Improving your decision-making capabilities with techniques for intrapreneuring, analyzing problems, and developing creative solutions
• Changing complaints and conflict into cooperation and employee consensus
• Setting up a four-point program for handling such sensitive personnel problems as chronic absenteeism, low productivity, and substance abuse, among many others
• Planning and developing cost-reduction strategies and programs of excellence for training supervisors

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Entrepreneurship / Start-ups Education Careers Guidance Industrial or Vocational Training

Preface	p. vii
Supervisory Management	p. 1
The Supervisor's Role in Management	p. 2
Coping With Your Unique Environment	p. 28
Supervision and the Management Process	p. 44
Planning and Control	p. 63
Making Plans and Carrying Out Policy	p. 64
Exercising Control Over People and Processes	p. 88
Managing Information and Solving Problems	p. 110
Organizing, Staffing, and Training	p. 135
Organizing an Effective Department	p. 136
Staffing With Human Resources	p. 164
Appraisal of Employee Performance	p. 190
Training and Developing Employees	p. 216
Activating the Work Force	p. 243
Motivating People at Work	p. 244
The Art and Science of Leadership	p. 266
Effective Employee Communication	p. 288
Managing Problem Performance	p. 311
Counseling Troubled Employees	p. 312
Converting Complaints and Conflict Into Cooperation	p. 338
How and When to Discipline	p. 362
Improving Departmental Productivity	p. 381
Improving Productivity and Innovation	p. 382
Building a Higher Quality of Performance	p. 406
Controlling Costs and Budgets	p. 428
Legal Concerns of Supervision	p. 447
Equal Opportunity Under the Law	p. 448
Employee Safety and Health Under OSHA	p. 474
The Supervisor's Role in Labor Relations	p. 502
Personal Development Portfolio: Toward Mastery of Your Job	p. 525
Bootstrapping Your Career in Supervision and Management: With 22 Action Planning Checklists	p. 559
Appendixes	p. 591
Index	p. 599
Table of Contents provided by Syndetics. All Rights Reserved.

What Every Supervisor Should Know

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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