User-Centered Technology

A Rhetorical Theory for Computers and Other Mundane Artifacts

By: Robert R. Johnson

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Paperback | 5 November 1998

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Paperback
216 Pages

Dimensions(cm)
22.86 x 15.24 x 1.25

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Presents a theoretical model for examining technology through a user perspective.

Winner of the 1999 Best Book presented by the National Council of Teachers of English NCTE Awards for Excellence in Technical and Scientific Communication

User-Centered Technology presents a theoretical model for examining technology through a user perspective. Johnson begins with a historical overview of the problem of technological use from the ancient Greeks to the present day-a problem seen most clearly in historical discussions of rhetoric theory. The central portion of the book elaborates on user-centered theory by defining three focal issues of the theory: user knowledge, human-technology interaction, and technological determinism. Working from an interdisciplinary perspective, Johnson uses rhetoric theory to present a definition of user knowledge; human factors engineering to illuminate the ideological presuppositions built into technology design; and history, philosophy, and sociology to explain technological determinism, possibly the greatest impediment to user-centered technology development in modern times. The latter part of the book applies user-centered theory in two contexts: the nonacademic sphere, where the writing and design of computer user documentation is discussed, and the academic sphere, through a discussion of how user-centered concepts might drive university technical communication and composition curricula.

Industry Reviews

"I believe that this book is a unique contribution to the field. The argument, based upon insightful analyses of a variety of sources, is enlightened. Robert R. Johnson has clearly revealed that the vast bulk of relevant research on technology and use/learning has been dominated by either system-centered or text-centered views. In addition, he places the evolution of these views in their theoretical/historical contexts. That alone is enlightening. But his analysis of the user-centered view is also a significant contribution because it provides a foundation, a rationale, if you will, for certain disparate but promising developments in ongoing efforts to adapt technological innovations for wide-ranging use." - Stephen Doheny-Farina, Clarkson University

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