Untangling by Dr. Bigelow is a brilliant hands-on masterpiece. Great companies understand technology-where it has been, where it stands today, and where it is going next. Dr. Bigelow and his tech sidekick Quantum Oracle provide a riveting roadmap on how to fully harness technology, learn from others to mitigate pitfalls and avoid costly overruns, fuel innovation to continuously improve and execute flawlessly without burnout and ultimately develop solutions that people want to use and create a competitive advantage. Untangling is an insightful and compelling read for technologists, executives, and the entire C-suite.
- Des Hague, CEO, R¤Foods | Founder, The Thinking Academy
"Untangling the Upgrade is an innovative breath of fresh air in a world of monotone research driven literature. It provides ample evidence and strategy to implement IT upgrades while navigating the risks and failures that generally come with large updates. As a student, I would have much preferred to be assigned an engaging and informative book like this over the mundane and generic textbooks that are given out. This is definitely a must read for new IT professionals and college students looking to get into the field."
-2LT Nathaniel Bigelow, US Army, Cyber Corps
"Digital transformation often fails not because of technology, but because of execution and Dr. Bigelow captures this reality with clarity and empathy. Untangling the Upgrade meets the reader where they are, reflecting the real frustrations of IT project managers while guiding them toward practical, strategic solutions. Through a compelling, story-driven approach, it makes complex challenges accessible and actionable. A must-read for leaders and practitioners driving large-scale change."
-Alicia Roll
Everyone in your organization should read this book. Whether you are in the C-suite, project management or project execution, Untangling the Upgrade taps into the emotions we've all felt during IT upgrades then offers comprehensive and practical guidance. I've got my own best practices learned from a handful of exceptional management and delivery projects in my career and Dr. Bigelow's research captured them all and more! Just following the best practices checklist, neatly organized by the five key themes, will have you identifying and reducing risks, improving financial and schedule performance and increasing stakeholder satisfaction in weeks if not days.
-Scott Kimbleton, Global AI Solutions Deployment Leader, IBM
This book is a field manual for leaders in the trenches. It makes a direct case:
⢠Stop treating upgrades as technical checklists
⢠Start managing them as people-driven, system-wide operations
Because in the end:
The technology doesn't make or break the upgrade-the people managing it do.
-Izzy Abbass, CEO of Eleven Bravo Telecom
Dr. Bigelow lays out a clear, practical approach to managing technical risk. "Untangling the Upgrade" cuts through the jargon and gets to the real issue: the financial impact of IT project failure. The "Upgrade of Things" framework gives leaders a way to reduce wasted spend, bring predictability back to project timelines, and turn execution into a competitive advantage. This is a strong, practical read for C-suite leaders focused on protecting margins and delivering results during digital transformation.
-Darrin Lee, JD, Partner/Co-Founder of nVirtua International
