Unquestioned Ease

Confronting Automaticity in Everyday Communication

By: Steve Mortenson, Xiaowei Shi

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Hardcover | 3 October 2022

At a Glance

Hardcover
160 Pages

Dimensions(cm)
15.9 x 23.8 x 1.8

Hardcover

RRP $160.00

$143.75

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This book highlights hidden unintentional biases, emotional defense mechanisms, and responses in haste. By revealing these preconceived notions present in message choices, Xiaowei Shi and Steven Mortenson demonstrate techniques to help prevent communication from becoming problematic. In a conversational style, the authors extend their interdisciplinary theoretic perspectives by introducing concepts and practices of supportive confrontation and argumentative interaction management. Through examining those automatic responses and reactions in our everyday conversation with friends, coworkers, and loved ones, this book engages the readers to confront their own hidden preferences and underlying beliefs about gender, relationships, and themselves with a new eye. The book moves beyond prior work on rational choice model in strategic communication by considering actual human attributes. Shi and Mortenson offer new insights into communication "noises" and how to engage in communication during a difficult life event or on a difficult subject in a more skillful manner. Scholars of social psychology, interpersonal communication, and communication training and development will find this book of particular interest.

Industry Reviews

This highly readable volume provides solid research to support practical communication strategies for challenging interactions. In seven chapters, the authors review quantitative and qualitative research findings emerging from the Argumentative Interaction Management framework. They offer recommendations for supportive confrontations that respond to manifestations of racial and gender bias in conversation and in other contexts in which differences in perceptions and expectations compromise relational harmony. This treatment moves beyond a rational approach toward goals-based interpersonal influence. It takes emotion, cognition, and automaticity into account to explain the role of implicit bias in personal and professional communicative contexts. The authors join transformative learning theory, Jungian/relational psychology, problematic integration theory, and cognitive psychology to frame constructive confrontation and problem-solving as processes of joint meaning creation. The book#39;s focus on identifying one#39;s own defenses, projections, and triggers; reducing the defensiveness of others; and seeking common goals invites a learning-based approach to conflict. This model of interpersonal influence rests on a thoughtful engagement with communication practices that many take for granted in everyday interactions. Highly recommended. Undergraduates through faculty; professionals; general readers.

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