Tragic Design

The Impact of Bad Product Design and How to Fix It

By: Jonathan Shariat, Cynthia Savard Saucier

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eText | 19 April 2017 | Edition Number 1

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Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn't intend harm, so what can you do to avoid making similar mistakes?

Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company.

You'll explore:

Designs that can kill, including the bad interface that doomed a young cancer patient
Designs that anger, through impolite technology and dark patterns
How design can inadvertently cause emotional pain
Designs that exclude people through lack of accessibility, diversity, and justice
How to advocate for ethical design when it isn't easy to do so
Tools and techniques that can help you avoid harmful design decisions
Inspiring professionals who use design to improve our world