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TQM in Action

A Practical Approach to Continuous Performance Improvement

By: John Pike

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Hardcover | 18 November 1993

At a Glance

Hardcover
292 Pages

Dimensions(cm)
24.13 x 16.51 x 1.27

Hardcover

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The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. "TQM in Action" prvides a practical guide to the stages, key considerations and potential pitfalls of implementation. The book provides a template for implementation which should help managers get started and keep the process going. The authors recognize that the main difficulty encountered by managers in introducing TQM is changing "organization culture". The planning process outlined for TQM is therefore based on an examination of the prevailing culture. This allows individual organizations to tailor the installation process to their own needs rather than imposing a theoretical framework which may or may not fit.

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Quality Assurance QA & Total Quality Management TQM Management of Specific Areas Production of Quality Control Management Science Science in General Kids & Children's Books Educational Material Science Educational Material Reference, Information & Interdisciplinary Subjects

Interdisciplinary Studies Miscellaneous Items

Preface
Acknowledgements
The Need for TQM	p. 1
Introduction	p. 3
Total Quality Management	p. 23
Approaches to the implementation of TQM	p. 51
A Tailored Approach to Implementation	p. 85
The Seven-P process: A practical approach	p. 87
Getting started	p. 114
Getting organized	p. 156
Managing the continuous improvement process	p. 193
App. A Useful addresses	p. 254
App. B Glossary of terms	p. 257
Index	p. 263
Table of Contents provided by Blackwell. All Rights Reserved.

TQM in Action

A Practical Approach to Continuous Performance Improvement

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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