Topsight 2.0

A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations

By: Clay Spinuzzi

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Paperback | 13 March 2018

At a Glance

Paperback
414 Pages

Dimensions(cm)
20.32 x 13.34 x 2.16

Paperback

$54.99

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Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.

Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to

design a field study at your organization
convince your organization and individuals to take part in the field study
conduct the field study, collecting solid data
characterize the data you collect
analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization
present your findings and recommend ways to solve those systemic issues
codesign workflow and tools with the individuals who will use them

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