Preface xxv
Acknowledgments xxvii
AI Disclaimer xxix
About the Companion Website xxxi
Part I Understanding Complexity in Modern Projects 1
1 Introduction to Complexity 3
1.1 Definitions and Perspectives 3
1.2 Project Complexity 7
1.3 Exercises and Discussions 11
Individual or Group Exercises 11
Discussion Points 11
Multiple-Choice Questions 12
References 13
2 The VUCA World and Complex Projects 17
2.1 Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) 17
2.2 How VUCA Impacts Project Management 20
2.3 Case Studies and Examples 29
2.4 Exercises and Discussions 31
Individual or Group Exercises 31
Discussion Points 33
Multiple-Choice Questions 33
References 34
3 Introduction to Complexity Dimensions 37
3.1 Overview of Factors Influencing Complexity 37
3.2 Methodology for Identifying Complexity Factors 43
3.3 Exercises and Discussions 46
Individual or Group Exercises 46
Discussion Points 47
Multiple-Choice Questions 47
References 48
Part II Navigating the Drivers of Complexity 51
4 Behavioral Issues 53
4.1 Organizational and Human Behavior 53
4.2 Explanation and Implications 56
4.3 Strategies for Management 60
4.4 Exercises and Discussions 62
Individual or Group Exercises 62
Discussion Points 63
Multiple Choice Questions 64
References 65
5 Budgetary Constraints 67
5.1 Explanation and Implications 67
5.2 Strategies for Management 71
5.3 Exercises and Discussions 76
Individual or Group Exercises 76
Discussion Points 77
Multiple Choice Questions 77
References 78
6 Clarity of Goals 81
6.1 Explanation and Implications 81
6.2 Strategies for Management 85
6.3 Exercises and Discussions 91
Individual or Group Exercises 91
Discussion Points 91
Multiple Choice Questions 92
References 93
7 Communication Quality 95
7.1 Explanation and Implications 95
7.2 Strategies for Management 99
7.3 Exercises and Discussions 104
Individual or Group Exercises 104
Discussion Points 105
Multiple-Choice Questions 105
References 106
8 Degree of Trust 107
8.1 Explanation and Implications 107
8.2 Strategies for Management 111
8.3 Exercises and Discussions 117
Individual or Group Exercises 117
Discussion Points 117
Multiple-Choice Questions 118
References 118
9 Dependencies and Interdependencies 119
9.1 Explanation and Implications 119
9.2 Strategies for Management 122
9.3 Exercises and Discussions 128
Individual or Group Exercises 128
Discussion Points 129
Multiple-Choice Questions 129
Reference 130
10 Knowledge and Experience 131
10.1 Explanation and Implications 131
10.2 Strategies for Management 136
10.3 Exercises and Discussions 142
Individual or Group Exercises 142
Discussion Points 142
Multiple-Choice Questions 143
Reference 144
11 Organizational Capability and Maturity 145
11.1 Explanation and Implications 145
11.2 Strategies for Management 151
11.3 Exercises and Discussions 156
Individual or Group Exercises 156
Discussion Points 157
Multiple-Choice Questions 157
References 158
12 Pace and Speed to Market 159
12.1 Explanation and Implications 159
12.2 Strategies for Management 163
12.3 Exercises and Discussions 168
Individual or Group Exercises 168
Discussion Points 168
Multiple-Choice Questions 169
Reference 170
13 Political Influence 171
13.1 Explanation and Implications 171
13.2 Strategies for Management 174
13.3 Exercises and Discussions 179
Individual or Group Exercises 179
Discussion Points 179
Multiple-Choice Questions 180
References 181
14 Product and Project Size 183
14.1 Explanation and Implications 183
14.2 Strategies for Management 186
14.3 Exercises and Discussions 191
Discussion Points 191
Multiple-Choice Questions 192
References 193
15 Risks 195
15.1 Explanation and Implications 195
15.2 Strategies for Management 198
15.3 Exercises and Discussions 202
Individual or Group Exercises 202
Discussion Points 203
Multiple-Choice Questions 203
References 204
16 Stakeholder Interaction and Engagement 205
16.1 Explanation and Implications 205
16.2 Strategies for Management 209
16.3 Exercises and Discussions 213
Individual or Group Exercises 213
Discussion Points 214
Multiple-Choice Questions 214
Reference 215
17 Technological Innovation and Change 217
17.1 Explanation and Implications 217
17.2 Strategies for Management 221
17.3 Exercises and Discussions 225
Individual or Group Exercises 225
Discussion Points 226
Multiple-Choice Questions 226
References 227
18 Time Frame 229
18.1 Explanation and Implications 229
18.2 Strategies for Management 233
18.3 Exercises and Discussions 237
Individual or Group Exercises 237
Discussion Points 238
Multiple-Choice Questions 238
References 239
19 Uncertainty 241
19.1 Explanation and Implications 241
19.2 Strategies for Management 245
19.3 Exercises and Discussions 249
Individual or Group Exercises 249
Discussion Points 250
Multiple-Choice Questions 250
References 251
20 Other Factors Influencing Complexity 253
20.1 Additional Factors and Considerations 253
20.2 How It All Connects 257
20.3 Exercises and Discussions 261
Individual or Group Exercises 261
Discussion Points 261
Multiple-Choice Questions 262
References 263
Part III Expanding the Complexity View 265
21 Leveraging Artificial Intelligence 267
21.1 AI and Complexity 267
21.2 AI Tools and Techniques 270
21.3 Case Studies and Best Practices 272
21.4 Exercises and Discussions 277
Individual or Group Exercises 277
Discussion Points 277
Multiple-Choice Questions 278
References 278
22 Mapping Complex Projects: An Online Model 281
22.1 Introduction to an Online Model 281
22.2 How to Use the Model 284
22.3 Exercises and Discussions 287
Individual or Group Exercises 287
Discussion Points 288
Reference 289
23 Program and Portfolio Management 291
23.1 Definitions 291
23.2 Overview of Complexity in Program Management 294
23.3 Overview of Complexity in Portfolio Management 297
23.4 Exercises and Discussions 300
Individual or Group Exercises 300
Discussion Points 300
Multiple-Choice Questions 301
References 302
24 Complexity Management and the Project Manager Career Path 305
24.1 Traditional Career Path 305
24.2 Current Career Path 307
24.3 How Complexity Can Impact the Career Path 309
24.4 Exercises and Discussions 313
Individual or Group Exercises 313
Discussion Points 314
Multiple-Choice Questions 314
References 315
Part IV From Insight to Action 317
25 Simplifying Complexity 319
25.1 Recommendations 319
25.2 Benefits 325
25.3 Exercises and Discussions 330
Individual or Group Exercises 330
Discussion Points 330
Multiple-Choice Questions 331
References 332
26 Developing a Personal Strategy for Managing Complexity 335
26.1 Creating Your Toolkit 335
26.2 Metrics for Complex Projects 342
26.3 Exercises and Discussions 347
Individual or Group Exercises 347
Discussion Points 347
Multiple-Choice Questions 348
References 349
Conclusion 351
Index 353
