
The Remedy
Bringing Lean Thinking Out of the Factory to Transform the Entire Organization
By: Pascal Dennis
Hardcover | 10 June 2010 | Edition Number 1
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272 Pages
23.62 x 16.26 x 2.54
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"This is a great addition to the literature and is a quick and engaging read. Pascal uses his deep experience implementing Lean concepts in the workplace, his natural writing skills, and great visuals to bring the story of life and educate us along the way."---Jeffrey K. Liker, Professor, University of Michigan, and author of the Toyota Way
"The Remedy utilizes storytelling to connect Lean theory with practical application not only at the functional level, but across the barriers of a complex organization. A must-have reference book for all leaders."---Tom Melsen, Vice President, Personal Care Product Supply, Kimberly-Clark Corporation
"Pascal's ability to translate the challenges of real-world Lean transformations into the written word is uncanny. Building off his previous Lean stories, Getting the Right Things Done and Andy & Me, Pascal gives us all a story we can relate to: how do we `Lean out' enterprise business systems? This work is much more difficult than Leaning out factory-type activity, but the rewards are commensurate with the level of difficulty."---Allen Vyce, Director, F-35 Change Integration, Lockheed Martin Aeronautics
"Pascal has done a masterful job of highlighting one of the most pressing problems facing businesses today-effective application of Lean principles to the `office floor.'"---Dave Brule, Sr., President and CEO, Northern Star Industries, Inc.
"In The Remedy, once again Pascal has managed to incorporate great principles into an interesting story. The Implementation Checklist and Study Questions at the end of each chapter are great learning tools."---Steve Pontbriand, Executive VP and COO, Northern Star Industries, Inc.
"Pascal has a rare ability to boil down complex subjects to their simplest form. Here, he really puts perspective on leadership's role in a Lean organization, and the `water ring model' is a great image for guiding leaders' behavior."---Jamie Speaker, Co-President, J.W. Speaker Corporation
Are You Wondering How to do more with less by pushing "Lean thinking" beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennis's enlightening Lean business novel The Remedy. As plant manager for New Jersey Motors Manufacturing (NJMM), Tom has used Lean methodologies and processes to ake his manufacturing operation a bright spot for otherwise limping automaker Taylor Motors. Now Tom has been called to company headquarters near Detroit to meet with Senior Vice President Rachel Armstrong. Will she offer Tom a promotion? Or will the shortsighted CFO J. Ed Morgan cut NJMM to the bone and negate all Tom's hard work?
A powerful story for today's challenging economy, The Remedy doubles as a highly readable playbook for taking your Lean practices into marketing, service, and other parts of the organization where Lean hasn't typically been applied. Bringing back characters from Dennis's Shingo Prize---winning Lean novel Andy & Me, including the reclusive quality sensei Andy Saito, this new tale demonstrates how you can bring Lean processes to your entire enterprise.
Follow Tom, Rachel, and Andy as they embark on a mission to revitalize Taylor Motors in the face of the U.S. auto industry's devastating meltdown.
Do you want to improve your business, but haven't considered Lean processes as a possible approach? The Remedy offers a vibrant, entertaining look at how today's Lean techniques can be applied far beyond the factory floor.
Acknowledgments xi
About the Author xiii
Preface xv
1 Motor City Sadness 1
Overview of Lean fundamentals
How Lean looks different in white-collar environments vs. the factory
Waste in health care and the restaurant business
2 Lotus Land 19
The nature of big companies
Big Company Disease
Obstacles to transforming big companies
Role of the Shusa
3 What Have I Learned? 37
Lean fundamentals
Lean thinking—core mental models
Waste in business processes
Introduction to problem solving
Nature of transformation
4 How Will We Change Their Thinking? 67
Reflections on how to deepen and extend mental models
The nature of value and waste in knowledge work
Grasping the situation by going to see for yourself
Basics of system thinking
5 Focus and Alignment—When You’re a Jet, You’re a Jet 85
Fundamentals of strategy deployment
Defining True North, our strategic and philosophical objective
How strategy making actually works in organizations
How the New York Jets might apply strategy deployment
6 Cluing into Chloe 103
Politics in large organizations
Creating a shared vision
Strategy deployment in action
Deploying targets and tactics through Catchball
7 A Trip to Boston to Dispel the Fog 121
Role of the leader
The Water Ring model
How complex systems fail—and succeed
The Four Rules—Standards, Connections, Pathways, Improvement
The Remedy to Big Company Disease
8 Marketing—Leaning Out the Mad Men 137
Marketing basics
Mental models in marketing
Waste and value in marketing
Yamazume
Takt, flow, and pull in Marketing
Expected, Specified, and Delightful Value
9 Design and Engineering—Making Knowledge Flow 157
Mental models in Design
Value and waste in Design and Engineering
Production physics—implications for Design
Small batch learning
Takt, flow, and pull in Design
Set-based concurrent engineering
10 Nick Papas Falls into the Abyss 173
Mental models in health care
Value and waste in health care
Lean fundamentals in health care
Our health-care mess—root cause and countermeasures
The Four Capabilities
The remedy to Big Company Disease—reprise
11 My Beautiful Mind—Leaning Out Our Supply Chain 187
Mental models in supply chain
The Nash equilibrium
The importance of information flow
The Groundhog Day effect
The bullwhip effect—causes and countermeasures
What is heijunka?
Process and system kaizen
12 Dealers, Spielers, and Concealers 205
Mental models in retail
Principles of Lean provision
Provision/consumption maps
Politics in large organizations
Financial aspects of Lean
Possible effects of standard cost accounting
Lean in Human Resources
13 Scylla and Charybdis 225
Politics in large organizations
14 Be My Phenomena 235
Nature of transformation
Ethics
The cardinal virtues
Lean leadership
Glossary 247
References 251
ISBN: 9780470556856
ISBN-10: 0470556854
Published: 10th June 2010
Format: Hardcover
Language: English
Number of Pages: 272
Audience: General Adult
Publisher: John Wiley & Sons Inc (US)
Country of Publication: GB
Edition Number: 1
Dimensions (cm): 23.62 x 16.26 x 2.54
Weight (kg): 0.47
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