The Relationship Advantage

Information Technologies, Sourcing and Management

By: Thomas Kern, Leslie P. Willcocks

Write A Review

Hardcover | 15 November 2001

At a Glance

Hardcover
416 Pages

Dimensions(cm)
23.39 x 15.6 x 2.39

Hardcover

$350.99

or 4 interest-free payments of $87.75 with

Ships in 5 to 7 business days

The relationship in information technology (IT) outsourcing determines the difference between a successful, a less successful, and a failing outsourcing deal. IT managers will commonly spend seventy per cent of their time on making the client-supplier relationship work, while thirty per cent of their time will focus on the contract, personnel, and problem issues. Longitudinal research into Xerox''s global, British Aerospace''s total,ESSO''s selective, British Petroleum''s alliance, and the UK Inland Revenue''s public sector outsourcing deals highlights relationship practices and recurring post-contract management issues that demand careful attention and management. By use of novel cliebt-supplier relationship framework developed from transaction cost, relational contract, nad interorganisational relationship theory, the authors carefully amalyse these five longitudinal case studies and identify what the key dimensions of an outsourcing relationship are. Together the framework and the case studies provide a number for both practitioners and academics on how to achieve a relationship advantage.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.