| Introduction | p. 1 |
| What is a project? | p. 1 |
| Why do organizations do projects? | p. 3 |
| What is the project life cycle? | p. 5 |
| What is the project management triangle or the triple constraint? | p. 8 |
| What are the project baselines? | p. 10 |
| Who are the project stakeholders? | p. 11 |
| Scope | p. 14 |
| What is the project charter? | p. 14 |
| What is a deliverable in the project? | p. 16 |
| What is a project justification? | p. 16 |
| What is the requirements process? | p. 23 |
| What is a scope statement? | p. 26 |
| What is a work breakdown structure (WBS)? | p. 29 |
| How do I do a work breakdown structure? | p. 32 |
| How do I test the work breakdown structure? | p. 36 |
| What is scope change control? | p. 39 |
| Project Estimating | p. 42 |
| What is a project estimate? | p. 42 |
| What terms are used in estimating? | p. 45 |
| What are estimating factors? | p. 46 |
| What is life cycle cost? | p. 50 |
| What is statistical cost estimating? | p. 51 |
| What is the difference between estimated cost and price? | p. 54 |
| What is the law of diminishing returns? | p. 56 |
| What is a cost improvement curve? | p. 57 |
| Cost Management | p. 60 |
| What is the cost baseline? | p. 60 |
| Why do we have two separate reserves to take care of the risks? | p. 62 |
| Why am I concerned with cost budgeting? | p. 64 |
| What is the time value of money? | p. 69 |
| What is the fundamental accounting equation? | p. 72 |
| What are the financial measures ROS, ROA, and EVA? | p. 75 |
| What is depreciation? | p. 78 |
| Time Management | p. 83 |
| What is a network diagram? | p. 83 |
| What are the early start, early finish, late start, and late finish dates of a project schedule? | p. 86 |
| How do I make a project schedule? | p. 89 |
| What is float or slack in a project schedule? | p. 93 |
| What is a Gantt chart? | p. 95 |
| What is the critical path method? | p. 98 |
| What is the PERT method? | p. 100 |
| What is a milestone chart? | p. 105 |
| What is a summary or hammock activity? | p. 107 |
| What is a resource histogram? | p. 108 |
| What is crashing and fast-tracking a schedule? | p. 111 |
| What is a buffered schedule? | p. 114 |
| What is the Monte Carlo process? | p. 119 |
| What is Goldratt's critical chain theory? | p. 124 |
| Human Resources Management | p. 128 |
| What is leadership? | p. 128 |
| What is the difference between management and leadership? | p. 130 |
| What are the major theories of behavioral and situational leadership? | p. 131 |
| What is a project team? | p. 135 |
| What are the major team leader skills? | p. 137 |
| What are the concepts of job enrichment and job enlargement? | p. 138 |
| What is a team role structure? | p. 139 |
| What is delegation? | p. 142 |
| What are the major theories of motivation? | p. 143 |
| What are the main types of power? | p. 149 |
| What does the staff acquisition process include? | p. 150 |
| What are the tools and rules for human resource coordination in projects? | p. 152 |
| Building Projects in Organizations | p. 154 |
| How do I organize for project management? | p. 154 |
| What is a balanced matrix organization? | p. 160 |
| Why would we want to use an unbalanced matrix organization? | p. 161 |
| What does moving toward matrix management require? | p. 162 |
| How do organizations affect the projects and how does project management influence organizations? | p. 164 |
| What are the major spheres for change and the problems associated with them? | p. 165 |
| What is organizational change and what are the specific characteristics of project management methodology as applied to change projects? | p. 168 |
| What is a change process and what are its stages? | p. 171 |
| Risk Management | p. 174 |
| What is risk management? | p. 174 |
| What are the basic steps in risk management? | p. 176 |
| What is risk identification? | p. 177 |
| What is risk quantification? | p. 181 |
| What is risk tolerance? | p. 191 |
| What are risk response strategies? | p. 193 |
| What is risk control? | p. 199 |
| How do risk management approaches correlate with the other parts of project management methodology? | p. 201 |
| Quality | p. 203 |
| What are the principles of modern quality management? | p. 203 |
| What are the quality management processes? | p. 206 |
| What are the major principles of economics of quality? | p. 208 |
| What are the Seven Tools for Quality Management? | p. 210 |
| Earned Value Reporting | p. 218 |
| What is an earned value report? | p. 218 |
| What is the budget at completion? | p. 222 |
| What is cost variance? | p. 223 |
| What is schedule variance? | p. 224 |
| What is the cost performance index? | p. 226 |
| What is the schedule performance index? | p. 227 |
| What is the estimate at completion? | p. 229 |
| Are there other ways of calculating the EAC? | p. 229 |
| What is the to complete cost performance index? | p. 231 |
| Is there a similar measure to the TCCPI for schedules? | p. 233 |
| What is the estimate to completion? | p. 234 |
| What is the percent complete? | p. 235 |
| What is the percent spent? | p. 235 |
| Communications | p. 236 |
| What is communications? | p. 236 |
| What are the major types of communications? | p. 238 |
| How can we increase accuracy in communications? | p. 241 |
| What are the major barriers to communications? | p. 243 |
| What are the major personality types? | p. 244 |
| What are the major communication skills a project manager needs to know in order to manage projects successfully? | p. 247 |
| Index | p. 251 |
| About the Authors | p. 261 |
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