The Locales Framework

Understanding and Designing for Wicked Problems

By: G. Fitzpatrick

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Hardcover | 31 March 2003

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256 Pages

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24.77 x 16.51 x 1.27

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Software design is becoming increasingly complex and difficult as we move to applications that support people interacting with information and with each other over networks. Computer supported co-operative work applications are a typical example of this. The problems to be solved are no longer just technical, they are also social: how do we build systems that meet the real needs of the people who are asked to use them and that fit into their contexts of use. We can characterise these as wicked problems, where our traditional software engineering techniques for understanding requirements and driving these through into design are no longer adequate. This book presents the "Locales Framework" - and its five aspects of "locale foundations", "civic structures", "individual views", "interaction trajectory" and "mutuality" - as a way of dealing with the intertwined problem-solution space of wicked problems. A locale is based on a metaphor of place as the lived relationship between people and the spaces and resources they use in their interactions. This text provides a coherent mediating framework for ethnographers, designers, and software engineers to facilitate both understanding requirements of complex social situations and designing solutions to support these situations in all their complexity.

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You Can Find This Book In

Non-Fiction Computing & I.T.Computer Science Systems Analysis & Design Artificial Intelligence Computer Networking & Communications Operating Systems Human-Computer Interaction User Interface Design & Usability

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Paperback

Published: 10th October 2011

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Preface	p. ix
Introduction
The Wicked Problem of Design	p. 3
Systems Design as a Wicked Problem	p. 4
A Research Narrative	p. 7
The CSCW Design Challenge	p. 15
Understanding Cooperative Work	p. 15
Designing Systems	p. 28
The Understanding - Designing Dialogue	p. 36
Summary	p. 42
Evolution to the Locales Framework
The Worlds System	p. 49
A Brief Worlds Tour	p. 51
Summary	p. 53
Systems Engineers at Work	p. 55
Appearance of Work in Isolation	p. 56
Breakdowns in Work	p. 59
Summary	p. 62
How Systems Engineers Accomplish Work	p. 63
Making Sense of an Unknowable Environment	p. 64
Working with Workspace Characteristics	p. 66
Work Around Strategies	p. 71
Summary	p. 74
Moving from Space to Place	p. 77
Ethnography to Design	p. 78
wOrlds Away From the Systems Engineers' World	p. 78
From Space to Place in Systems Design	p. 84
Summary	p. 86
The Locales Framework
Introduction to the Locales Framework	p. 89
Locale as Unit of Analysis	p. 90
Overview of Framework Aspects	p. 92
Centres and Perspectives	p. 93
Summary	p. 95
Locales Framework Aspects	p. 97
Locale Foundations	p. 98
Civic Structure	p. 108
Individual Views	p. 115
Interaction Trajectory	p. 120
Mutuality	p. 130
Summary	p. 140
Locales Framework Approach	p. 143
Related Approaches	p. 143
Using the Locales Framework	p. 148
Summary	p. 151
Working with the Locales Framework
Distributed Research Work: A Tale of Two Groups	p. 155
Introducing the Internet Exploration Unit (IEU)	p. 156
Introducing the Romany Initiative	p. 160
Key Features of Collaboration	p. 162
Conclusions and Reflections	p. 168
Designing for Telehealth	p. 171
Current Intra-ICU Practice	p. 172
Current Remote Consultation Practice	p. 174
Evolving a Telehealth System in Practice	p. 183
Conclusions and Reflections	p. 186
CSCW Environment Design: Orbit and Tickertape	p. 189
Evolving Orbit	p. 189
The Coincidental Tickertape Lesson	p. 196
Summary	p. 199
Conclusions, Reflections and Future Work	p. 203
Review of the Locales Framework	p. 204
Reflections on Using the Framework	p. 205
Moving Forward--Future Work	p. 211
Postscript: Reflections from a Distance	p. 214
Conclusion	p. 221
References	p. 223
Index	p. 239
Table of Contents provided by Ingram. All Rights Reserved.

The Locales Framework

Understanding and Designing for Wicked Problems

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

Paperback

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