The Intercultural Dynamics of Multicultural Working

FOREWORD - Michael S. ByramINTRODUCTION - Manuela GuilhermePART I - Ideas and Models in PerspectiveCh. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-ToomeyCh. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'ReganCh. 3 - Training and Intercultural Education: The danger in 'good citizenship' - Alison Phipps PART II - Intercultural Communication, Interaction, Management and Responsibility in Theory and PracticeCh. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel HoppeCh. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra KaarCh. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'SheaCh. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - Mar­a Luisa P©rez Ca±ado and Mar­a del Carmen M©ndez Garc­aCh. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin IllesCh. 9 - Biography: The role of experience in intercultural learning - Mar­a del Carmen M©ndez Garc­a and Mar­a Luisa P©rez Ca±adoCh. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel HoppeCh. 11 - Working in Multicultural Teams - Evelyne GlaserPART III - Voices from the 'Real' WorldCh. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas SilbermayrCh. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira MartinsCh. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena VohlonenCONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, Mar­a del Carmen M©ndez-Garc­a