The Human Touch

Personal skills for professional success

By: Philippa Thomas, Debra Paul, James Cadle

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Paperback | 13 December 2012

At a Glance

Paperback
254 Pages

Dimensions(cm)
24.41 x 16.99 x 1.35

Paperback

$59.39

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All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

Industry Reviews

In today's world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately.

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