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Technology, Work and Globalization

Theories, Cases and Practices

By: Ilan Oshri (Editor), Leslie P. Willcocks (Editor), Julia Kotlarsky (Editor)

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Paperback | 8 January 2019

At a Glance

Paperback
356 Pages

Dimensions(cm)
21.0 x 14.8 x 1.88

Paperback

$329.00

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Part I Introduction

1 Why Innovation and Why Now?

Part II Managing Outsourcing: Towards Dynamic Innovation

2 Outsourcing Reframed: Delivering on Collaborative Innovation

3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation

4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors

5 Relational and Contractual Governance for Innovation

6 Innovation: Where Do Consultants Fit In?

Part III The New Outsourcing-Cloud and Service Automation

7 Cloud Computing as Innovation: Cases and Practices

8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank

9 Innovating in Service: The Role and Management of Automation

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