| Preface | p. xi |
| Project-management principles | p. 1 |
| An introduction to managing technical projects and project participants | p. 1 |
| Definition of a project | p. 2 |
| Definition of project management | p. 6 |
| Definition of a team | p. 7 |
| Role of the project manager | p. 8 |
| The project life cycle | p. 9 |
| Project management processes | p. 10 |
| Conclusion | p. 13 |
| Reference | p. 14 |
| Project-requirements development | p. 15 |
| Introduction | p. 15 |
| Project selection | p. 15 |
| Project initiation | p. 24 |
| Requirements-definition cycle | p. 26 |
| Pitfalls of requirements definition | p. 31 |
| Conclusion | p. 31 |
| References | p. 32 |
| Types of teams | p. 33 |
| Introduction | p. 33 |
| What is a team? | p. 33 |
| Functional teams | p. 36 |
| Self-directed teams | p. 38 |
| Cross-functional teams | p. 40 |
| Hybrid teams | p. 42 |
| Critical success factors for teams | p. 43 |
| Reference | p. 45 |
| Stages of team development | p. 47 |
| Introduction | p. 47 |
| Birth | p. 48 |
| Exploration | p. 52 |
| Discovery | p. 56 |
| Performance | p. 58 |
| Completion | p. 59 |
| Conclusion | p. 60 |
| References | p. 60 |
| Communication systems for teams in a technical environment | p. 63 |
| Introduction | p. 63 |
| Formal systems | p. 64 |
| Informal systems | p. 70 |
| Internal team communication | p. 74 |
| Communication with the outside world | p. 75 |
| Conclusion | p. 77 |
| Motivation systems for technical teams | p. 79 |
| Introduction | p. 79 |
| Motivational theory | p. 79 |
| Monetary compensation | p. 82 |
| Awards and recognition | p. 83 |
| Creative motivational methods | p. 84 |
| Quality of life | p. 86 |
| Inspiring innovation | p. 87 |
| Reference | p. 88 |
| High-tech project teams and quality | p. 89 |
| Introduction | p. 89 |
| A brief history of the quality movement | p. 89 |
| Planning for project quality | p. 91 |
| The cost of quality | p. 95 |
| Tools to measure quality | p. 99 |
| Conclusion | p. 100 |
| References | p. 101 |
| Negotiation strategies for high-tech project managers | p. 103 |
| Introduction | p. 103 |
| Negotiation basics | p. 103 |
| Hardball tactics | p. 106 |
| Preparation for negotiation | p. 107 |
| Determining success | p. 108 |
| Listening skills | p. 110 |
| Reference | p. 112 |
| Conflict resolution | p. 113 |
| Introduction | p. 113 |
| Why conflict exists | p. 113 |
| Conditions that lead to conflict | p. 114 |
| Dealing with conflict | p. 116 |
| Bases of power | p. 120 |
| References | p. 121 |
| Building a project power base | p. 123 |
| Introduction | p. 123 |
| Organizational context of power | p. 123 |
| Power defined | p. 124 |
| Personal charisma | p. 125 |
| Positional attributes | p. 126 |
| Antiretribution strategies | p. 128 |
| Antireciprocity strategies | p. 130 |
| Antireason strategies | p. 130 |
| Conclusion | p. 132 |
| References | p. 132 |
| Empowering others | p. 133 |
| Introduction | p. 133 |
| Empowerment | p. 133 |
| Delegation | p. 140 |
| Conclusion | p. 143 |
| References | p. 143 |
| Problem solving | p. 145 |
| Introduction | p. 145 |
| Structured problem solving | p. 146 |
| Free-form problem solving | p. 147 |
| Conclusion | p. 152 |
| References | p. 152 |
| Time management | p. 153 |
| Introduction | p. 153 |
| Time resources | p. 154 |
| Managing time | p. 154 |
| Stress | p. 156 |
| Conclusion | p. 157 |
| References | p. 158 |
| Auditing | p. 159 |
| Introduction | p. 159 |
| Auditing defined | p. 159 |
| Types of audits | p. 160 |
| Concept of cognitive decision making | p. 162 |
| Concept of the audit objective | p. 162 |
| Concept of information misstatements | p. 162 |
| Concept of audit stages | p. 163 |
| Steps of an audit | p. 164 |
| Evaluate management integrity | p. 164 |
| Identify special circumstances and unusual risks | p. 165 |
| Evaluate independence | p. 165 |
| Assess competence to perform audit | p. 166 |
| Determine ability to use due care | p. 166 |
| Prepare engagement letter | p. 166 |
| Internal auditing | p. 169 |
| Auditing terms | p. 173 |
| Conclusion | p. 178 |
| References | p. 178 |
| Future directions for project management | p. 181 |
| Project office growth | p. 182 |
| Virtual teams | p. 182 |
| Collaboration tools | p. 182 |
| Joint application development | p. 183 |
| Outsourcing | p. 183 |
| Risk management | p. 183 |
| Project-management education | p. 184 |
| Flexibility | p. 184 |
| The value of people | p. 184 |
| Conclusion | p. 185 |
| Risk and opportunity assessment | p. 189 |
| Comparison of software products | p. 195 |
| Case study | p. 199 |
| About the Author | p. 203 |
| Index | p. 205 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
