| Introduction | p. 1 |
| Background and Theory | |
| Implementing Microsoft Dynamics | p. 7 |
| Implementing a Change | p. 7 |
| Microsoft Dynamics | p. 9 |
| Dynamics Solution as an ERP Solution | p. 10 |
| Market Developments | p. 12 |
| What is Implementation? | p. 15 |
| Top Ten Success Factors | p. 16 |
| Our Vision | p. 20 |
| What Does Implementation Deliver? | p. 22 |
| The Regatta for Dynamics Model | p. 27 |
| Regatta for Dynamics Model | p. 28 |
| The Factors | p. 29 |
| Change Elements | p. 29 |
| Implementation Factors | p. 30 |
| Business Change | p. 30 |
| Change Process | p. 31 |
| Three Tracks | p. 31 |
| Clusters and Processes | p. 32 |
| Workstreams | p. 33 |
| Roles | p. 36 |
| Business ChangeD | p. 42 |
| Surroundings and Architecture | p. 42 |
| Regatta for Dynamics in Practice | |
| Introduction to Part II | p. 47 |
| Model Process Cluster | p. 49 |
| Objectives and Conditions | p. 50 |
| Business Change Process/Workstream | p. 51 |
| Organization Assessment Process/Workstream | p. 55 |
| IT Assessment Process/Workstream | p. 59 |
| Business Modeling Process/Workstream | p. 61 |
| Main Milestones Model Process Cluster | p. 65 |
| Other Implementation Factors of the PC Model | p. 67 |
| People Implementation Factor | p. 67 |
| Information Implementation Factor | p. 69 |
| Means Implementation Factor | p. 70 |
| Control Implementation Factor | p. 70 |
| Result of the Model Process Cluster | p. 71 |
| Map Process Cluster | p. 73 |
| Objective | p. 73 |
| Target Group Survey Process | p. 74 |
| Target Group Survey Workstream | p. 75 |
| Mapping Process | p. 84 |
| Roles, Authorizations, and Security Workstream | p. 84 |
| Design Dynamics Solution Workstream | p. 88 |
| Design Infra Workstream | p. 91 |
| Solution Design Process | p. 94 |
| Implementation Strategy Process | p. 97 |
| Implementation Strategy Workstream | p. 98 |
| Main Milestones of Map Process Cluster | p. 114 |
| Other Implementation Factors of the PC Map | p. 114 |
| People Implementation Factor | p. 115 |
| Information Implementation Factor | p. 116 |
| Means Implementation Factor | p. 116 |
| Implementation Factor Control | p. 117 |
| Result of the Map Process Cluster | p. 119 |
| Customize Process Cluster | p. 121 |
| Objective | p. 121 |
| Prepare Organization Process | p. 122 |
| Adoption Workstream | p. 124 |
| Participate Workstream | p. 127 |
| Communication Workstream | p. 130 |
| AO Workstream | p. 134 |
| Documentation Workstream | p. 141 |
| Education Material Workstream | p. 145 |
| Developing Dynamics Solution Process | p. 148 |
| Test Workstream | p. 149 |
| Developing Infrastructure Workstream | p. 159 |
| Customizing Dynamics Solution Workstream | p. 162 |
| Build Workstream | p. 165 |
| Conversion Workstream | p. 167 |
| Interfaces Workstream | p. 174 |
| Acceptance Process/Workstream | p. 177 |
| Main Milestones in the Customize Process Cluster | p. 182 |
| Other Implementation Factors of the PC Customize | p. 182 |
| People Implementation Factor | p. 182 |
| Information Implementation Factor | p. 186 |
| Means Implementation Factor | p. 186 |
| Control Implementation Factor | p. 187 |
| Result of the Customize Process Cluster | p. 187 |
| Integrate Process Cluster | p. 189 |
| Objective | p. 189 |
| Deploy in Organization Process/Workstream | p. 190 |
| Deploy Dynamics Solution Process/Workstream | p. 193 |
| Business ChangeD Process/Workstream | p. 195 |
| Main Milestones in the Integrate Process Cluster | p. 197 |
| Other Implementation Factors of the PC Integrate | p. 198 |
| People Implementation Factor | p. 198 |
| Information Implementation Factor | p. 198 |
| Means Implementation Factor | p. 198 |
| Control Implementation Factor | p. 200 |
| Result of the Integrate Process Cluster | p. 201 |
| The Factors Explained in Detail | p. 203 |
| Business Area | p. 204 |
| IT Area | p. 207 |
| TIPO | p. 211 |
| Glossary | p. 217 |
| References | p. 221 |
| Index | p. 223 |
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