Strategic Supervision

Ch 1. Administrative Supervision within an Organizational Context Introduction Defining Supervision Summary Web-Based Resources For Further Reading Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot) Introduction Defining Organizational and Team Culture Gauging the Gap: A Tool for Cultural Narratives Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team Supervisory Roles: Working in the Cultural Frame Supervisory Roles: Working in the Cultural Frame Frame Reflection Positive/Appreciative Inquiry Facilitating Team Culture Summary Web-Based Resources For Further Reading Ch 3. Value-based Principles and Laws Guiding Personnel Management Introduction Key Laws Guiding the Personnel Management Aspects of Supervision Summary For Further Reading Ch 4. Recruiting Effective Employees Introduction Specifying Job Tasks and Position Descriptions Use of Competency Statements in Supervision and Personnel Management Recruitment and Selection Phases and Strategies Summary Web-Based Resources For Further Reading Ch 5. Screening and Interviewing for Employee Selection Introduction Interviewing as a Special Phase of the Recruitment and Selection Process Completing the Selection Process: Reference Checks and Notifying Other Applicants Summary Web-Based Resources For Further Reading Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms) Introduction Characteristics of Effective Work Groups The Five Stages of Team Development Special Aspects of Team Supervision Team Facilitation Tools Summary Web-Based Resources For Further Reading Ch 7. Designing and Conducting Worker Performance Appraisals Introduction Methods of Performance Appraisal Work Standards Appraisal Method Management by Objectives and Results (MBO/MOR) Developing a MOB/ MOR Performance Appraisal Plan Planning and Conducting Performance Appraisal Conferences Summary Web-Based Resources For Further Reading Ch 8. Handling Employee Performance Problems Introduction Distinguishing Between Worker and Agency Factors when Diagnosing Employee Performance Problems Addressing Employee Performance Problems Employee Termination Summary Web-Based Resources For Further Reading Appendices A. Brief History of Social Work Supervision Concepts B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise C. Sample Position Description D. Core Competencies for Working in a Human Services Agency E. Planning, Leading and Coaching Professional Meetings