Springer Advanced Manufacturing

A Socio-technical Insight

By: Bernard Grabot (Editor), Anne MayÃ¨re (Editor), Isabelle Bazet (Editor)

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Hardcover | 25 April 2008

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228 Pages

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23.5 x 15.88 x 1.91

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"ERP Systems and Organisational Change" considers both the social and technical perspectives on ERP (Enterprise Resource Planning) systems, which are now the backbone of the information systems in public and private sector organisations. It is necessary to analyse not only the influence of the software on the organisation but also how the different uses made of these systems result in an unpredictable mutual adjustment between those in the organisation and the tool. The book illustrates various aspects of this mutual adjustment, with contributions from experts from a broad range of disciplines which together provide a unique and comprehensive view of the problem. Without trying to build an artificial consensus, several case studies are commented upon alternatively from a technical and social view, showing how the same facts can have different interpretations and thus contribute to a better understanding of the phenomenon in question.

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You Can Find This Book In

Non-Fiction Business & Management Organisational Theory & Behaviour Business Mathematics & Systems Engineering & Technology Technology in General Engineering in General Computing & I.T.Operating Systems Economics Industry & Industrial Studies Manufacturing Industries

Psychology Occupational & Industrial Psychology Business Strategy Management & Management Techniques Computer Science Human-Computer Interaction

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Paperback

Published: 28th October 2010

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The Mutual Influence of the Tool and the Organisation	p. 1
Introduction	p. 1
Integration Versus Communication	p. 2
Unification Versus Interpretation	p. 7
Alignment Versus Adaptability	p. 8
New Developments in ERP Integration	p. 9
References	p. 10
ERP Systems in the Extended Value Chain of the Food Industry	p. 13
Introduction	p. 13
Research Methodology	p. 15
Integrating the Extended Value Chain with ICT	p. 16
Integrated Information Infrastructures	p. 16
Information Infrastructures in the Extended Value Chain	p. 16
The Food Industry as Extended Value Chain	p. 17
The Swedish Food Industry	p. 17
Milk Flow	p. 18
Pork Flow	p. 19
Sugar Flow	p. 19
Pea Flow	p. 20
Retailers and Grocery Chains Information Flow	p. 20
Summary	p. 21
Key Criteria for Integration Choices	p. 22
Conclusions	p. 23
References	p. 24
Integrative Technologies in the Workplace: Using Distributed Cognition to Frame the Challenges Associated with their Implementation	p. 27
The Integrative Logic of ERP Systems	p. 27
Distributed Cognition: A Framework to Study Integrative Technologies	p. 29
Mutating Artefacts, Mutating Work: The Case of Billing Services in a Hospital Environment	p. 31
Some Methodological Points of Reference and a Description of the Visited Site	p. 31
The Computerisation of Account Billing: The Evolution of Documents and of Clerical Work	p. 32
From Paper to Screen: Analysing the Change that Organisational Members Experienced	p. 37
Articulating Regularities Within the Artefacts Themselves	p. 37
The Contribution of Distributed Cognition to the Study of Integrative Technologies in the Workplace	p. 42
The Nature of Regularities Circulating in Artefacts Used in the Workplace	p. 42
The Syntactic Organisation of Regularities Within Integrative Technologies	p. 43
Artefacts and Situations Are Mutually Defined Through Human Decisions	p. 44
References	p. 45
ERP Implementation: the Question of Global Control Versus Local Efficiency	p. 47
Introduction	p. 47
ERP and Information Production Design	p. 48
The ""Scientific Organisation of Labour"" Applied to ""Ordinary"" Information and Knowledge	p. 48
A Focus on Information which Can Be Formalised, and on Basic Exchange of Information	p. 48
Logic Priorities and Questions of Sense-making	p. 50
Inter-changeability of Information Producers	p. 51
ERP Combined with Business Process Re-engineering and Business Process Outsourcing: Re-designing the Organisation While Transforming its Information System	p. 51
Value-adding Versus Non-value-adding Activities	p. 51
Re-engineering, Outsourcing, and the Robustness of Information Processes	p. 52
Contradictory Dynamics Relying on Local Employees and on Project Teams	p. 53
Project Teams Dealing with Local Versus Global Contradictory Dynamics	p. 53
The Selection of ""Expert Users""	p. 53
The ""Expert Users"": the Gap Between First Hopes and Final Results	p. 54
Back to the Definition of Information and Knowledge Associated with ERP Design	p. 55
Knowledge Management Renewed Through ERP Projects	p. 55
The Need for Going Back to Definition: Data, Information and Knowledge	p. 56
Conclusion	p. 56
References	p. 57
Why ERPs Disappoint: the Importance of Getting the Organisational Text Right	p. 59
Introduction	p. 59
What Is an Organisation (and What Is Its Basis in Communication)?	p. 64
The Case Study	p. 66
A Reconciliation of Texts?	p. 72
Are Conversation and Text Different Modalities of Communication, or Merely Different Perspectives on it?	p. 73
Buying, Procuring or Purchasing? Whose Categories?	p. 74
The Organisation as Text	p. 78
The Role of Conversation	p. 81
Conclusion	p. 82
References	p. 83
Contradictions and the Appropriation of ERP Packages	p. 85
Introduction	p. 85
Views of Information and Communications Technology Appropriation Processes	p. 86
Coping with Contradictions and ERP Packages	p. 88
The Idealisation of ERP Packages	p. 89
The Myth of the Perfect ERP Service	p. 90
Contradictions and Relevant Social Groups	p. 91
Discussion	p. 92
Conclusion	p. 95
References	p. 96
Exploring Functional Legitimacy Within Organisations: Lessons to Be Learnt from Suchman's Typology. The Case of the Purchasing Function and SAP Implementation	p. 101
Introduction: Revisiting Weber's Bureaucratic Organisation. Challenging the Power of Functions and Their Quest for Legitimacy Within Organisations	p. 101
Suchman's Contribution and Suchman's Typology in the Debate on the Nature of Legitimacy	p. 103
Suchman's Theoretical Framework and his Definition of Legitimacy	p. 103
The Contribution of Suchman's Typology to the Understanding of the Concept of Legitimacy	p. 107
Putting Suchman's Typology into Practice: an Analysis of the Legitimisation Process of a Purchasing Department During the Implementation of an ERP System	p. 109
Presentation of the Case Study	p. 109
Application of Suchman's Typology and Discussion	p. 113
References	p. 116
How to Take into Account the Intuitive Behaviour of the Organisations in the ERP?	p. 119
The Enterprise: a Complex Mix of Various Trades Organised in Business Processes	p. 119
Enterprise Resource Planning to Support Business Processes	p. 121
EDME Company: a Real Industrial Example	p. 122
Which Requirements for Business Processes in a Changing Environment?	p. 125
Autonomy and Competition: the Performance Weight	p. 127
Towards a Tool to Manage the Decision Processes Environment	p. 129
How to Transform Authority in Performance Drivers	p. 132
How to Take into Account the Intuitive Behaviour of the Organisations in the ERP?	p. 133
References	p. 136
Process Alignment or ERP Customisation: Is There a Unique Answer?.139
Introduction	p. 139
The ERP as a Tool for Change Management	p. 140
Process Re-engineering, Change Management and Industrial Culture	p. 141
Global Versus Local Performance	p. 142
Interaction with the ERP Package	p. 143
ERP Implementation and Business Process Alignment	p. 144
The Problem of Business Process Alignment	p. 144
Industrial Problems Linked to Alignment	p. 146
Customisation of the ERP Package	p. 148
Parameterisation, Configuration and Customisation	p. 148
Customisation as a Means to Adapt the System to Specific Requirements	p. 150
Can Standard Processes or Customisation Bring a Competitive Advantage?	p. 152
Conclusion	p. 154
References	p. 154
Process Alignment Maturity in Changing Organisations	p. 157
Introduction	p. 157
ERP: After the Project, the Post-project	p. 158
The ""Post-project"" Phase in Academic Literature	p. 158
The Tool and Its Use	p. 159
Synthesis of ERP Surveys	p. 161
Investigations into ERP Projects	p. 161
Investigations into ERP Optimisation Strategies	p. 164
Towards a Maturity Model for ERP ""Good Use""	p. 165
Model Characteristics	p. 167
Towards a Guideline for ERP Use Improvement	p. 168
Organisational and Temporal Heterogeneousness of an Information System	p. 169
The Organisational Heterogeneousness	p. 169
The Temporal Heterogeneousness	p. 171
Dependences in the Model of Maturity	p. 172
Towards the Construction of a Learning Path	p. 176
Conclusion	p. 178
References	p. 178
A Cross-cultural Analysis of ERP Implementation by US and Greek Companies	p. 181
Introduction	p. 181
Literature Review	p. 182
Prescriptive Literature on ERP	p. 182
Cultural Studies on ERP	p. 183
Hofstede's Cultural Dimensions and Propositions	p. 184
Methodology	p. 186
Case Analysis: Implementation and Discussion	p. 186
US Case Study Company: US Global Energy Corporation	p. 187
Greek Case Study Company: Greek Coating Corporation	p. 187
Discussion	p. 188
Conclusions	p. 190
References	p. 198
Appendix - Utilisation of Suchman's Paper	p. 201
Index	p. 213
Table of Contents provided by Publisher. All Rights Reserved.

Springer Advanced Manufacturing

A Socio-technical Insight

At a Glance

Hardcover

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Defective items

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