Social Media for Government Services

By: Cecile Paris (Editor), Surya Nepal (Editor), Dimitrios Georgakopoulos (Editor)

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Paperback | 30 March 2018

At a Glance

Paperback
424 Pages

Dimensions(cm)
23.5 x 15.5 x 2.18

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$169.00

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This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.

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