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SIAM/MSI : An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management - Malk Williams David Clifford

SIAM/MSI

An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management

By: Malk Williams David Clifford

eText | 18 October 2016 | Edition Number 1

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In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.

SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:

  • the merits of a multi-sourced approach to outsourcing service towers
  • the benefits of multi-sourcing contracts with service providers for specified towers
  • how to align multi-sourced services
  • the challenges of using a multi-sourced model
  • how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
  • the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
  • aggregating service-level performance
  • a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.

If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

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Non-FictionComputing & I.T.Computer SecurityData EncryptionComputer ScienceInformation Technology General Issue

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