Service Work

Critical Perspectives

By: Cameron MacDonald (Editor), Marek Korczynski (Editor)

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Paperback | 20 August 2008 | Edition Number 1

At a Glance

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218 Pages

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23.39 x 15.6 x 1.17

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In an important sense contemporary economies are predominantly service economies. Critical social analysis, which has historically developed in relation to manufacturing settings, is beginning to address this central importance of service work. For instance, authors such as George Ritzer and Alan Bryman have developed a general approach to societies through root metaphors based in service settings (McDonaldization and Disneyization respectively). Other authors have applied particular traditions of critical social theory to the specificities of service work. This is an area of considerable and burgeoning intellectual energy and interest. At present, however, there is no one volume which brings together these different critical perspectives on services work. There is no volume which brings together these different critical perspectives and which reflects on their collective contribution, their compatibilities and their differences.

Industry Reviews

Service work is the future and the future is here. Our concepts for understanding work, however, are still deeply tied to the industrial workplace. Service Work moves us decisively toward our future by its keen development of such concepts as authenticity, emotion work, constructed realities (think "Disney Princesses"), the service triangle and the control and exploitation of consumers. These are the concepts of the future for the study of work. - Randy Hodson, Editor, American Sociological Review

This collection sparkles with insight and dispute - exactly what a critical text should do. Top-flight authors bring fresh light to the now all-pervasive, grassroots, service economy. It is where frontliners are employed to 'serve' with a literal or virtual smile; to be concerned or caring; to simultaneously please both employer and customer. With different tools, the contributors dig beneath the surface of this world to reveal its assumptions, tensions, contradictions and possibilities. This is a key book, not just for critical organizational theorists, but for any student who feels curious or uneasy about the seemingly unstoppable growth of service work.- Stephen Fineman, School of Management, University of Bath

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You Can Find This Book In

Non-Fiction Society & Culture Cultural Studies Popular Culture Industry & Industrial Studies Service Industries Economics Labour Economics Employment & Unemployment Sociology & Anthropology Sociology Sociology & Work & Labour

Anthropology Social & Cultural Anthropology, Ethnography

List of Illustrations	p. ix
Notes on Contributors	p. xi
Acknowledgments	p. xvii
Critical Perspectives on Service Work: An Introduction	p. 1
Chaplin's Modern Times: Service Work, Anthenticity, and Nonsense at the Red Moon Cafe	p. 11
The Globalization of Nothing and the Outsourcing of Service Work	p. 31
The Disneyization of Society	p. 53
Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy	p. 73
Labor Process Theory: Putting the Materiaism Back into the Meaning of Service Work	p. 91
Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work	p. 113
The Globalization of Care Work	p. 135
The Promsie of Service Worker Unionism	p. 153
Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle	p. 175
Index	p. 191
Table of Contents provided by Ingram. All Rights Reserved.

Service Work

Critical Perspectives

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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