Results for author 'Randy a. Steinberg'

High Velocity ITSM

Agile IT Service Management For Rapid Change In A World Of DevOps, Lean IT and Cloud Computing

Organizing ITSM

TRANSITIONING THE IT ORGANIZATION FROM SILOS TO SERVICES WITH PRACTICAL ORGANIZATIONAL CHANGE

Measuring Itsm

Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Architecting ITSM

A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Servicing ITSM

A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

Implementing Itsm

From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner