Saying It Right

Tools for Deft Leadership

By: Michael B. Gilbert

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Hardcover | 6 March 2020

At a Glance

Hardcover
164 Pages

Dimensions(cm)
16.0 x 23.7 x 1.2

Hardcover

RRP $95.00

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Saying it Right deals with the techniques and processes necessary to transmit and understand messages from people inside and outside of organizations. It looks at problems that can impede communication and outlines methods for understanding others. Important in this understanding are how people perceive the world, what they need to motivate them, what channels they prefer, and the predictable patterns of distress they exhibit when they do not get their needs met positively.

Industry Reviews

I have known Dr. Michael Gilbert for many years and have come to value his clear thinking and succinct way of transmitting knowledge. He is a man of integrity with a broad and deep understanding of human behaviour. If you do not know him, you will discover how he adds value, in the pages of this book. If you know him already, you will want to read this latest offering.

--John Parr, MSc, Process Communication Model Certifying Master Trainer, Emotional Assertiveness CMT, CQSW, CTA (P)

If you adhere to the fact that effective communication is a requisite skill for effective leadership, then Saying It Right: Tools for Deft Leadership is a must have reference for your library. Michael Gilbert provides his readers with a literal toolbox of techniques for effective communication. Each technique is designed to enhance leadership skills, listening skills, and help leaders engage in garble-free messaging. This book provides a blueprint for success and will serves as a tremendous resource for all who read it.

--Thomas L. Williams, EdD, Professor Emeritus Department of Teacher Education California State University, Sacramento

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