Say It Right the First Time

Unbeatable communication strategies for leaders at all levels - Language that turbocharges morale and performance - Scripts that help you resolve difficult conversations - Powerful key words that get results Language is the single most powerful tool leaders can use to affect the people around them. Say It Right the First Time is not only filled with killer communication techniques and strategies - it's also a toolkit for managers, using powerful scripts, phrases, and key words to respond to needs similar to those fulfilled by the bestselling How to Say It at Work and Why Employees Don't Do What They're Supposed To Do and What To Do About It. In addition to the author's unique language and communication strategies, this book also offers easy-to-use phrases and words specifically designed to help the reader deal with the difficult situations and challenging individuals or groups most likely to be encountered in a business environment. The book will feature: - More than 200 different phrases and words, covering topics such as emotional triggers, killer words, victim v. ownership language, escape phrases, language for "softening the edges," reframing, accountability, and recovering after a communications mistake - Insight into the emotional impact of words ("emotional triggers") as well as strategies on using this impact to connect with your audience - Tips on recognizing "killer words" and techniques that will allow you to overcome the obstacles they create - Strategies that will allow you to use language to lead an organization, as well as coach and inspire the people around you - Worksheets and self-tests that will enable you to measure your current communication skills and pinpoint your weaknesses Overall, this book is an indispensable guide for managers or leaders who needs to communicate effectively with the people around them, who need to do it quickly, and who may not have a second chance to get the message just right.