Free shipping on all orders over $79* Limited Time Only
Track My Order
Help Centre
Likes
My Wish ListsLogin / Join
Booktopia
Australia's local bookstore
Get Free Shipping on orders over $79
Risk and Crisis Communication : Navigating the Tensions between Organizations and the Public

Risk and Crisis Communication

Navigating the Tensions between Organizations and the Public

eText | 5 November 2015 | Edition Number 1

At a Glance

eText

$72.00

or 4 interest-free payments of $18.00 with

 or 

Instant online reading in your Booktopia eTextbook Library *

Why choose an eTextbook?

Instant Access *

Purchase and read your book immediately

Read Aloud

Listen and follow along as Bookshelf reads to you

Study Tools

Built-in study tools like highlights and more

* eTextbooks are not downloadable to your eReader or an app and can be accessed via web browsers only. You must be connected to the internet and have no technical issues with your device or browser that could prevent the eTextbook from operating.
Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow's approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.
on
Desktop
Tablet
Mobile

You Can Find This eBook In

Non-FictionReference, Information & Interdisciplinary SubjectsInterdisciplinary StudiesCommunication StudiesSociety & CultureMedia Studies

More in Communication Studies

Ecological Feelings : A Rhetorical Compendium - Joshua Trey Barnett

eBOOK

Ecological Feelings

A Rhetorical Compendium

eBook

RRP $50.75

$40.99

19%
OFF
Immortal Gestures : Journeys in the Unspoken - Damon Young

eBOOK

Immortal Gestures

Journeys in the Unspoken

eBook

RRP $32.99

$28.99

12%
OFF

This product is categorised by