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Rethinking Performance Measurement

Beyond the Balanced Scorecard

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Hardcover | 27 March 2003

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Hardcover
220 Pages

Dimensions(cm)
22.86 x 15.24 x 1.6

Hardcover

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Performance measurement remains a vexing problem for business firms and other kinds of organizations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance as to how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.

Industry Reviews

'This book is a must-buy for any senior managers of service firms that aspire to have their companies survive and prosper even as competition inevitably increases.' Professor Ian MacMillan, Wharton School of Management, University of Pennsylvania 'Rethinking Performance Measurement challenges fundamentally some of the assumptions held about measurement today.' Professor Andy Neely, Cranfield School of Management 'This book is a 'must read' for managers in balanced scorecard organizations.' Professor Harold Doty, School of Management, Syracuise University 'There is much management theory and much management practice and mountains of books on each. This is a rare book that seeks to use theory to enhance practice.' Professor Sandra Dawson, Director, The Judge Institute of Management Studies, University of Cambridge

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You Can Find This Book In

Non-Fiction Business & Management Entrepreneurship / Start-ups Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Accounting & Finance Organisational Theory & Behaviour Business Strategy Economics, Finance, Business and Management

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Paperback

Published: 19th March 2009

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List of figures	p. vii
List of tables	p. x
Preface	p. xi
Introduction	p. 1
Why are performance measures so bad?	p. 19
The running down of performance measures	p. 51
In search of balance	p. 81
From cost drivers to revenue drivers	p. 113
Learning from ABPA	p. 145
Managing and strategizing with ABPA	p. 168
Notes	p. 187
Table of Contents provided by Ingram. All Rights Reserved.

Rethinking Performance Measurement

Beyond the Balanced Scorecard

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

Paperback

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